42% of online shoppers have left a site without purchasing multiple products because they couldn’t get a question answered about just one of the products in their shopping cart.
(JupiterResearch study of 1200 online shoppers)

AnswerBox was built specifically to resolve these purchase-blocking questions – when it matters the most – at decision time. AnswerBox displays question and answer conversations between shoppers and knowledgeable customers, or designated staff experts, right on the product detail page. It enables shoppers to ask their question, or see the answers to past questions, and remove their barriers to buy. They are no longer forced to abandon the shopping process to search for answers on competing sites. 

The result -- increased sales for you and stronger product content for your site.

Benefits

• Collect more credible content with answers from verified product buyers and designated subject matter experts
• Build community by fostering mutually beneficial interaction between existing customers, shoppers and staff
• Enhance site content by supplementing product descriptions with experience-based advice from actual product users
• Eliminate the need for shoppers to leave your site to find answers elsewhere
• Most importantly, increase conversion and bring customers back more often

Features

Full Moderation:

• 2-Tiered moderation ensures appropriateness of content
• You have 100% control over display of Q & A conversations

Multi-Pronged Response:

• Answers provided by reviewers, designated staff experts, visitors to product detail pages, and even Buzzillions.com contributors

Virtual FAQ:

• Questions and answers are displayed directly on the product page to address repeat questions unique to specific products