Meet the Team is a recurring series on the PowerReviews blog, allowing you to get to know the people behind our success.
We recently sat down with Jim O’Brien, our Manager of Corporate Sales, to learn how he helps new clients, what he most likes about working at PowerReviews, and why you won’t catch him watching Hitchcock’s Vertigo anytime soon.
As you’ve moved from an Account Executive to managing a sales team, do you miss being on the front lines with the clients?
Although I’m working with the Account Executives in new sales activities, I’m still heavily involved in strategy and planning, and participate in client calls. We spend a significant amount of time learning each client’s specific needs so we can match them with the most effective solutions. I get to really know these new brands and retailers before they move on to the Client Success Team, led by Robin Simkins, for continued management of their accounts.
What do you love most about working at PowerReviews?
First, I’d have to say it’s the people I work with, in my department and across the whole company. We have such a diverse group of personalities and skills that comes together beautifully — what we have here is truly something special. Second is the opportunity to work with some of the most prominent brands and retailers on the planet.
How do you and your team most help your clients, especially with Software-as-a-Service (SAAS)? Is education a big part of the role?
It’s gratifying that this type of software helps everyone — our clients and their customers — improve their selling and shopping experiences. Education is a huge facet of what we bring to our clients. For instance, a brand may put out a request for general review requirements they are seeking, but we can point out additional tips that can increase the amount of visual content they gather from consumers on other areas of their website.
This industry can move at the speed of light. I’m an active Twitter user and never know what I may learn there, and I keep current with industry news sources to ensure we’re ready to provide more options and resources.
What’s your life away from work like? Any favorite activities on your off-time?
My wife and I just had our first son last July, so much of my off-time is spent taking care of him, and not sleeping. We also like to cook; I bake a mean loaf of ciabatta bread from scratch in a two-day process. We also try to travel yearly, having recently gone to Thailand as well as Europe. And of course I love the Bulls — Michael Jordan is the greatest to ever play the game — and catching my alma mater Marquette play.
What’s something someone might not know about you?
Well I know it sounds silly, but I’m afraid of heights. Even if it’s not me up high but someone on TV, I just can’t watch it.