As Chief Customer Officer, Matt Parsons’ primary focus is client satisfaction. With more than 15 years of client service experience, managing client success, software implementation, technical support, sales operations, customer renewal and content moderation functions in the financial, telecommunications and e-commerce industries, Matt’s first foray in e-commerce was at Fogdog.com. Prior to joining PowerReviews, he managed a sales operations team at Qwest Communications and prior to that was a Senior Consultant at BearingPoint.
As Vice President of Product Management, Erik leads the Product, Design, Analytics and Data Science teams at PowerReviews. The teams work closely with our customers and internal cross-functional teams to define, create, and build tools and experiences that are used to drive value for thousands of PowerReviews brands and retailers in over 30 languages. Prior to PowerReviews, Erik was part of multiple product teams building, iterating, and innovating the online and mobile experiences for Cars.com, a leading automotive research website that was sold to Gannett Media in 2014 for $2.4B. He started his career at PricewaterhouseCoopers, helping private companies navigate complicated regulatory and capital markets environments after the 2008 recession. Erik is a graduate of the University of Colorado, holding a B.S. in Business and an M.S. in Taxation.
PowerReviews presents a regular series of informative webinars highlighting exclusive research and featuring leaders in ecommerce, omnichannel, and brand marketing. View past on-demand webinars to learn best practices and keep up with the latest trends in customer engagement.View On-Demand Webinars