Content from AnswerBox Q&A is a permanent asset for your products and brand — unlike email, phone, and live chat. Shoppers get answers from like-minded buyers who know and use your products and services, and sales associates get relief from routine questions, so they can concentrate on adding value. AnswerBox Q&A offers:

  • Virtual FAQ

    Questions and answers appear right on your product pages, to attract search traffic and reduce support costs by addressing common product questions.

  • Intelligent Routing

    Questions are routed to the most qualified source based on business rules that you define and integrated into the review submission process to attract answers from verified buyers.

  • Trustworthy content sources

    Aggregate product answers from manufacturers, past purchasers, product specialists, and consumer experts.

  • Full moderation for complete control

    Two-stage content moderation keeps content constructive—and you retain 100% control of what shoppers see.

  • Actionable analytics

    Product-level analytics help you understand shopper’s interests, merchandise more effectively, and improve sales performance.

Type Title / Description Topic Datesort icon Action
Karmaloop: MyBuys and PowerReviews Help Create “Community of Style” and Increase Conversion by 73% Drive Sales 08/2011 Download
Sierra Trading Post: AnswerBox Nurtures Customer Community Heightens Customer Confidence with Trusted Information and Insights Improve Service 08/2011 Download
Multibillion Dollar Specialty Retailer Increases Product Coverage and Review Volume with Switch to PowerReviews Build Content 08/2011 Download
Mountain Gear: Consumer-Generated Feedback Enhances Email Marketing Improve Marketing 08/2011 Download
Evo: Customer Questions Provide Valuable Answers to Fellow Shoppers, and their Merchants Improve Marketing 08/2011 Download
Danner: Kicks Up Product Conversion by 50% with PowerReviews Drive Sales 08/2011 Download
Brookstone: Optimized User Generated Content Increases Search Engine Rankings and the Bottom Line Increase Traffic 06/2011 Download
Diapers.com: How Diapers.com Used Customer Reviews to Turn Browsers into Buyers Drive Sales 06/2011 Download
NetShops: 26% increase in product sales from tag-based customer reviews Drive Sales 06/2011 Download
Diapers.com: In-Line SEO™ boosts natural search traffic by 49% and search-based sales by 33% Increase Traffic 06/2011 Download
Discgear.com Boosts Product Conversion 74% with Structured Customer Reviews Drive Sales 06/2011 Download
Abe's of Maine Leverages AnswerBox Solution to Acquire New Customers for Less than $24 CPA Drive Sales 06/2011 Download
BTO Sports achieves 96% Conversion Uplift after switching to PowerReviews Tag-Based Reviews Solution Drive Sales 06/2011 Download
Type Title / Description Topic Datesort icon Action
Review Accelerator

Generate more content with automatic purchaser follow-up

 Build Content 08/2011 Download
Facebook OnSite

Facebook-powered community - on your product page.

 Drive Sales 08/2011 Download
Google Product Reviews

Syndicate reviews across Google properties

 Increase Traffic 08/2011 Download
AnswerBox

Turn hesitant shoppers into confident buyers

 Drive Sales 06/2011 Download
Mobile Reviews

Customer Reviews at the point of decision

 Drive Sales 06/2011 Download
Brandshare

Power more sales across your channels

 Increase Traffic 06/2011 Download
Customer Reviews

Trusted feedback that moves people to buy

 Drive Sales 06/2011 Download
In-Line SEO

SEO where it counts - the product page

 Increase Traffic 06/2011 Download
Type Title / Description Topic Datesort icon Action
Social Shopping Study 2011: 5 Trends Shaping the Future of E-commerce Social Commerce 10/2011 Watch Now
Facebook Sharing Explodes: Drive More Sales with the Open Graph Drive Sales 08/2011 Watch Now
Social SEO: Drive More Traffic with UGC

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 Increase Traffic 08/2011 Watch Now
The Case for (and Against) Facebook Commerce

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 Drive Sales 06/2011 Watch Now

Jason Madlung

Manager, eCommerce Development at REI

Having reviews on our product page has changed the way customers shop on REI.com. We knew our customers were leaving REI.com, going out and searching for reviews, we can now be sure customers do all their research with us.