Client Perspectives

See what some of our clients have to say about working with PowerReviews and learn what effect customer reviews have made in their business.

“We knew our customers were leaving REI.com, going out and searching for reviews on the internet and maybe coming back. But obviously we’d like to keep them on our site…now we can make sure that customers can do all the research that they’re needing to do on REI.com and then be able to select the item on the product page and check out.”

Jason Madlung – Director Site Production

“One of the things we were trying to develop on Staples.com was a piece of that community and socializing with our customers. We hear and talk to our customers all the time to make decisions…so what we wanted to do was put the voice of that customer live on Staples.com.”

Karyn King – Business Development Manager

“We had built reviews roughly in 2002 and at that time it was fairly leading edge, but like many things, you need to keep up and you need to enhance. And that was one area we didn’t spend as much time enhancing. As we moved more into some social and community aspects of ecommerce, we wanted to make a move with a partner that was really going to invest and explore and research in those particular areas.”

Allison Jeske – Director Product Management

“Customer generated content is really a key in making a consumer comfortable in making a purchase, because they can see what other customers thought regarding the pros and cons, fit and feel, sizing, how that customer’s intended use worked out, We definitely think those factors really contribute to a positive online shopping experience that mimics very well that in-store customer experience.”

Jimmy Healy – Product Manager

“First and foremost we wanted to provide really relevant information on our product detail pages that would help other consumers make wise purchase decisions…for a small company who wants to be nimble, doesn’t want to invest a lot in big technology and doesn’t want to invest a lot in a build solution that we’d have to maintain and doesn’t get improved because we have other priorities, PowerReviews has been able to continuously iterate.”

Nathan Decker – Director Ecommerce

“When you look at their business model, and by association, the business model you get to be a part of, there really is no better solution for review technology out there…I have said, ‘if anything I said doesn’t come to pass, I will call up your CEO apologize personally.’ I have never had to make good on that promise.”

Josh Himwich - Director Ecommerce Operations

Client Testimonials

"Having relied on our own home-grown review solution for 4 years, we were hesitant about switching to a third party provider. PowerReviews' innovative review platform and industry expertise far exceeded our expectations. Thanks to PowerReviews' dedicated account managers and their insightful set of Best Practices, we saw an immediate ROI with a surge of incoming monthly review volume 2100% higher than we had experienced with our previous in-house solution. We give PowerReviews a well deserved 5-star rating!"

Herschel Jacobowitz - CIO

"PowerReviews is an integral part of our site conversion process. With some products now exceeding 400+ reviews customers know they can rely on the past customer's candid feedback in making their own decision to purchase at Brookstone. This helps our overall site conversion by making consumers feel good about the purchase they are about to make. PowerReviews has really been a great partner for us and we look forward to expanding the relationship."

Stephen August - Operational VP of Customer Marketing

"To say PowerReviews is a game-changer doesn't begin to speak to the benefits we received. Quite simply, they deliver on what they promise, the implementation could not have been simpler, they provide a high level of client services, and Buzzillions is setting a new standard for what innovative social shopping can be. To put it another way, PowerReviews is a no-brainer."

Josh Himwich - Director of Content Solutions

"We've been excited to watch the improvement in the content of customer product reviews since launching the PowerReviews solution. Our customers are writing richer reviews, which in turn improves the overall shopping experience. We've found that the 'write a review' template provides a guided method to assist customers in writing more effective review copy.

PowerReviews has been a great partner. They listen to our needs/issues and really work with us to provide the optimal solution. Our implementation was unique and the PowerReviews team went above and beyond to address our needs. Our account team brought in product management and engineering to work with us on solutions. I felt like we had the whole company supporting us!"

Alison Moore Jeske - Director Product Management

"PowerReviews has enabled DYMO to offer our label printer users an extra option to share their passion for DYMO label printers. From the start in 2006, we have seen a tremendous response to this option, gathering thousands of reviews for some of our most popular LabelWriter label printers. It has given us a deep insight into what consumers truly like and want to see improved. The PowerReviews system has been easy to implement and easy to maintain. Our marketing staff spends a few minutes a day monitoring the reviews, and the administrative console is a breeze to use. Besides that, extensive site testing has proven reviews play a significant role in the shopping process and have a very positive impact on average order value and conversion."

Michael Klazema - Director of Web Marketing and CRM

"PowerReviews quickly became one of our most valuable partners. Implementation was simple and reviews came pouring in by the thousands. With 7,000 plus customer reviews on Essential Apparel our customers feel confident when making a purchase. PowerReviews unique "pros and cons" summary quickly answers common customer questions before they purchase - thus increasing conversion. As an added bonus, Buzzillions increased traffic to our site almost immediately. In short, PowerReviews is a winner."

Bob Mayer - President

"PowerReviews is one of our most valuable partners. They are innovative, responsive, and attentive. Moreover, their best-of-breed tag-based review platform has proven to be a game-changer for evo. PowerReviews has pioneered an audacious business model that mitigates risk for all parties, aligns interests, and promotes win-win-win relationships. The experience for both our team and our customers has been nothing less than exceptional on every level and contributes to our success innumerably."

Nathan Decker - Sr. Human of e-Commerce

"We absolutely, positively LOVE working with PowerReviews. Our fans are fanatical about our coffee and Keurig brewers. The PowerReview system let's our loyal fans express themselves in ways we find infinitely helpful. PowerReviews technology is easy, the people are darn helpful and the functionality helps us increase consumer loyalty."

Ken Crites - Director Consumer Direct

"We have been a partner with PowerReviews for 3 years and find that PowerReviews continuously bring innovative ways to enhance our online marketing efforts. With the use of product reviews, we have seen significant increases in average order value, repeat orders, and product conversion. In addition, the service provided is outstanding."

Whitney Parsons - Internet Marketing Manager

"Onlineshoes.com was late to the game to integrate customer reviews compared to the rest of our industry. But with the help of PowerReviews we've been able to turn that competitive disadvantage around in less than a year! PowerReviews was quick and easy to integrate, our customers have responded to reviews incredibly well, and now Onlineshoes.com has become an innovator by being the first online retailer to offer Social Navigation, which integrates customer review data directly into our site navigation. Shoppers can now look for products on our site based simply on the products overall rating or can search using the more expressive elements of customer feedback like 'comfortable,' 'good support,' 'great for daily walks,' and even 'doesn't make my feet sweat!'"

Jimmy Healey - Product Manager

"We firmly believe as customers become more actively engaged in the online shopping experience, reviews become increasingly important. Not only do customers want to see reviews, they expect it. Anticipating the wants and needs of our customer base for both our retail websites, PlumberSurplus.com and OutdoorPros.com, requires that we give them access to product reviews for our thousands of products. We found the best way to do just that is with PowerReviews. Our customers like reviews because it helps them make a more informed purchase. Since we launched PowerReviews, our returns percentage has dropped by almost an entire percentage point, which is important to an online retailer. Given that the implementation was fast, easy, AND they provided excellent customer support, choosing PowerReviews was a "no-brainer" for PlumberSurplus.com and OutdoorPros.com."

Vanessa Hofmann - Merchandising and PR Team Leader

"We are very excited about the addition of product reviews and are confident that they will provide a very powerful tool for the customer. We chose PowerReviews after careful consideration to implement this program, because they have a reputation of placing the customer first."

Jeff Sheffer - CEO