Jobs : Support Engineer

As our Support Engineer, you will provide first-level technical support to our clients and partners. In this role, you will be responsible for assuring the highest quality support through either direct problem-solving efforts or problem triage with account management, integration engineering and core engineering.

We are looking for a motivated individual who is great at conveying technical ideas in simple terms, and who is interested in delivering an exceptional client experience.

Key areas of responsibility include:

Provide first-level client and partner support via phone, email and ticket system
Resolve questions and problems directly through individual efforts or by triaging problems with account management, integration engineering, and core engineering
Set up and configure client accounts
Maintain and update internal tools and integration process documentation
Support quality assurance management and testing for clients

We offer a competitive salary commensurate with experience, incentive stock options, and benefits.

Requirements:

Bachelor's degree or equivalent experience
Web-related experience, including HTML, XML, Javascript, and CSS knowledge
Strong technical problem-solving skills
Ability to be self motivated and deliver projects on time with minimal supervision
Oustanding verbal and written communication skills
Must be authorized to work in the U.S.

To Apply:

If you are interested in applying for a position with us, please send your resume (and the job you are applying for) to jobs@powerreviews.com. We look forward to hearing from you!