AnswerBox

Question and answer solution for knowledgeable customers and staff experts to address questions posed by shoppers not yet ready to buy

42% online consumers have left a site without purchasing multiple products because they couldn’t get a question answered about just one of the products in their shopping cart. (JupiterResearch study of 1200 online shoppers)

Get Answers… Grow Sales

AnswerBox is a community-driven question and answer solution that captures product-specific conversations and displays them directly on the product detail page for all future customers to see and use in making informed purchase decisions. Shoppers are no longer forced to abandon the shopping process to search for answers on competing websites – AnswerBox helps resolve purchase-blocking concerns and, as a result, increases product sales – on your site.

Next Generation Product Support Solution

Embedding AnswerBox on your product detail pages enables shoppers to read valuable answers from knowledgeable (and credible) fellow shoppers and designated staff members (internal “subject matter experts”) when it matters the most – at the time of purchase.

By leveraging the community’s experience and staff’s expertise, your shoppers get answers that best address the various nuances of product usage - specific to their unique lifestyle needs. To make sure the questions and answers stay focused and relevant to a specific product, all incoming content must pass through our 3-tiered moderation process before being displayed on your site.

And unlike traditional ‘one to one’ support channels such as email, phone or live chat, AnswerBox is a ‘one to many’ solution. AnswerBox enables a single answer, displayed on the product detail page, to become a permanent and invaluable asset for all future shoppers who have similar product questions and concerns.

Benefits of AnswerBox

• Collect more credible content with our targeted solicitation of answers from verified product buyers and designated subject matter experts
• Build community by fostering mutually beneficial interaction between existing customers, shoppers and staff
• Enhance site content by supplementing product descriptions with experience-based advice from actual product users
• Eliminate the need for shoppers to leave your site to find answers elsewhere
• And, most importantly, increase conversion and bring customers back more often