New Features
What Is AnswerBox?
The AnswerBox solution allows shoppers to interact with one another in asking product specific questions and receiving answers from knowledgeable fellow shoppers and designated staff experts.
Unlike traditional ‘one to one’ support channels such as email, phone, or live chat, AnswerBox captures those conversations and insights by displaying them directly on the product detail page - for all future customers to see. A single answer now aids multiple customers.
Benefits:
- Build community by encouraging interaction between customers and designated staff experts
- Increase engagement by eliminating the need for shoppers to find answers elsewhere
- Discover more about your customers by listening and responding to their questions and concerns
- Enhance site content by supplementing product descriptions with experience-based advice from actual product users
Features:
Full Moderation: 2-Tiered moderation to ensure constructiveness of content. Merchant has 100% control over which questions and answers are displayed
Multi-Pronged Response: Answers provided by reviewers, designated staff experts, visitors to product detail pages, and even Buzzillions.com contributors
Virtual FAQ: Questions and answers display directly on the product page to address repeat questions unique to specific products
Download AnswerBox Data Sheet (PDF)
What Is Social Cross-Sell?
Social Cross-Sell is a feature that enables customers to recommend products and accessories to fellow shoppers by including an additional question field in the review collection process.
"Accessories I Recommend"
Products listed in this field are then featured within the product review display and have the ability to link directly back to their respective detail pages. These user generated product recommendations effectively increase cross-sell and up-sell opportunities, and unlike traditional recommendation engines, Social Cross-Sell offers genuine and insightful recommendations from reliable sources – actual product users with first-hand product experience.
Benefits:
- Encourage community interaction by enabling customers to recommend and sell additional and complimentary products to fellow shoppers
- Empower shoppers to discover products they were not initially aware of by using product link features
- Drive sales by recommending products that help enhance the overall product experience
Features:
Internal Product Links: Ability to link Social Cross-Sell product recommendations directly to corresponding detail pages
Auto Link to Site Search: Social Cross-Sell product recommendations automatically link to site search results