REVIEW SNAPSHOT®
by PowerReviews(based on 21 reviews)
Ratings Distribution
95%
of respondents would recommend this to a friend.
Pros
- Good value (19)
- Helpful employees (17)
- Easy to launch (15)
- SEO solution (14)
- Brand/retailer control of content (13)
Cons
- Not highly customizable (3)
Best Uses
- Gain valuable customer insights (15)
- Improve on-site experience (14)
- Increase sales (13)
- High user-generated content volume (12)
- Improve SEO (11)
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- Reviewer Profile:
- Retail (15), Brand/manufacturer (6)
Most Liked Positive Review
PowerReviews. It's a no-brainer.
We fully evaluated PowerReview's major competitor, and we found that they were both great solutions but both the value of and the people behind the product were so strong with PowerReviews that it quickly emerged...Read complete review
We fully evaluated PowerReview's major competitor, and we found that they were both great solutions but both the value of and the people behind the product were so strong with PowerReviews that it quickly emerged as the obvious choice. We started with PowerReviews in January of 2008, and now, almost 4 years later, I count them among the best technology partners Quidsi has ever worked with.
VS
Most Liked Negative Review
I am a Promise. I am a Possibility.
We became a customer so early there weren't other viable options outside of building.
My advice today? Evaluate a build option thoroughly and consider the lack of functionality across vendors in the c...Read complete review
We became a customer so early there weren't other viable options outside of building.
My advice today? Evaluate a build option thoroughly and consider the lack of functionality across vendors in the core review product. WGo to Amazon and look at how they use reviews.
Obvious features that are not being addressed by the current vendor options: Edit a review, Search Reviews, Review Super Pages, Comment on a Review, Apply a Review to a specific size or color, Permalink to a review.
Why is Amazon so far ahead? A war is being waged over who gets to drill the moon (social). Meanwhile, Amazon's in North Dakota making money.
PowerReviews has strong technical capabilities and good people. They have demonstrated an ability to develop smart win-win-win solutions. If they can get back to that core brand promise, I think we'll see big things.
REVIEWS
Reviewed by 21 customers
Sort by
Pros
- Brand/Retailer Control of Content
- Easy to Launch
- Facebook Integration
- Good Value
- Helpful Employees
- Innovative Features
- Reporting & Analytics
- SEO Solution
- Technical Issue Support
Cons
Best Uses
- Easy-to-launch Facebook Capabilities
- Gain Valuable Customer Insights
- High User-Generated Content Volume
- Improve Marketing Message
- Improve On-Site Experience
- Improve SEO
- Increase Sales
- Increase Social Sharing/Engagment
Comments about PowerReviews - World's Largest Social Commerce Network:
We looked at Buzzillions and PowerReviews won out because we have 10 websites that are global (localized). PowerReviews has the ability to offer review forms in the customer
- Which PowerReviews solutions are you using currently:
- Customer Reviews, Facebook OnSite, In-Line SEO
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- Our experience implementing the services of and working with PowerReviews has been a breeze. My department is responsible for over 30 websites, and when some new website request for implementing reviews hits my desk, I don't blink an eye at the effort we spend to get PowerReviews up and running, with a customized CSS to match their site.
Pros
- Brand/Retailer Control of Content
- Good Value
- Helpful Employees
- Innovative Features
- Open Content Sharing Network
- Technical Issue Support
Cons
Best Uses
- Decrease Support Costs
- Gain Valuable Customer Insights
- High User-Generated Content Volume
- Improve Merchandising
- Improve On-Site Experience
- Improve Products/R&D
- Increase Sales
Comments about PowerReviews - World's Largest Social Commerce Network:
As an early client of PowerReviews, we were fortunate to partner up and integrate feeds to our network of independent bicycle retailers. It was an opportunity to expand our review content that we couldn't turn down. The people make the the service, and the people at PowerReviews share the same philosophy towards their customers as Trek shares towards our customers.
- Which PowerReviews solutions are you using currently:
- AnswerBox Q&A, Customer Reviews
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- The review and q&a platforms are relatively easy to install, the moderation is quick and efficient, and client services responds to questions promptly. Our only regret is not having enough developer resources internally to take quicker action on new features available to us.
Pros
- Brand/Retailer Control of Content
- Facebook Integration
- Helpful Employees
- Innovative Features
- SEO Solution
Cons
- Premium Price
Best Uses
- Improve On-Site Experience
- Increase Sales
- Increase Social Sharing/Engagment
Comments about PowerReviews - World's Largest Social Commerce Network:
The reason we chose PR was because of price, we came from BV. We like to pay for products not services (marketing coaches, etc). When we made the switch, PR was also WAY more progressive in how they looked at reviews and we appreciate that.
- Which PowerReviews solutions are you using currently:
- AnswerBox Q&A, Customer Reviews, Facebook OnSite, Google Product Reviews, In-Line SEO, Social Share (e.g. Like, Google +1)
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- You do a great job with the functionality of the product. Answer Box still needs some work, but overall you do a great job. Finally, you guys are getting pricey. It is definitely causing us to investigate how we can make our own solution or find a cheaper alternative.
Pros
- Easy to Launch
- Good Value
- Helpful Employees
- Innovative Features
Cons
Best Uses
- Gain Valuable Customer Insights
- High User-Generated Content Volume
- Improve Merchandising
- Improve On-Site Experience
- Increase Social Sharing/Engagment
Comments about PowerReviews - World's Largest Social Commerce Network:
I was not at this company when PowerReviews was chosen, and I don't know what other options they considered.
- Which PowerReviews solutions are you using currently:
- Customer Reviews
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- In my brief time at my job, my experience with PR has been very positive. I was surprised to see that a PR rep calls periodically to discuss how things are going with us and works with us to improve the product for our site.
Pros
- Brand/Retailer Control of Content
- Easy to Launch
- Facebook Integration
- Good Value
- Helpful Employees
- Innovative Features
- Reporting & Analytics
- SEO Solution
- Technical Issue Support
Cons
- Premium Price
Best Uses
- Easy-to-launch Facebook Capabilities
- Improve On-Site Experience
- Improve SEO
- Increase Sales
Comments about PowerReviews - World's Largest Social Commerce Network:
There really is only one choice which is BazzarVoice and in my opinion Power Reviews had more features at the time.
- Which PowerReviews solutions are you using currently:
- AnswerBox Q&A, Customer Reviews, Facebook OnSite, In-Line SEO
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- PowerReviews does a great job of being a consultant and continues to increase functionality.
Pros
- Brand/Retailer Control of Content
- Easy to Launch
- Good Value
- Innovative Features
- SEO Solution
Cons
Best Uses
- Easy-to-launch Facebook Capabilities
- Gain Valuable Customer Insights
- Increase Sales
Comments about PowerReviews - World's Largest Social Commerce Network:
We Considered BazaarVoice. My advice would be to make sure you look deeply at all solutions available.
- Which PowerReviews solutions are you using currently:
- Customer Reviews, Facebook OnSite, In-Line SEO
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- Power Reviews has been very responsive to concerns and very proactive in additional solution that they feel will fot our program.
Pros
- Brand/Retailer Control of Content
- Easy to Launch
- Facebook Integration
- Good Value
- Helpful Employees
- Innovative Features
- Reporting & Analytics
- SEO Solution
Cons
Best Uses
- Improve On-Site Experience
- Increase Social Sharing/Engagment
Comments about PowerReviews - World's Largest Social Commerce Network:
We had another solution, but felt it was time for a change and PowerReviews was the best fit for us.
- Which PowerReviews solutions are you using currently:
- Customer Reviews, Reporting & Analytics
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- We have been very happy with the service and attention we receive every month. We have an exceptional Client Service Manager that not only keeps us up to speed on new services but also works with us monthly to ensure we are receiving everything we need to analyze the reviews in the best way possible.
Pros
- Brand/Retailer Control of Content
- Easy to Launch
- Good Value
- Helpful Employees
- Multi-Tenant SaaS Model
- Reporting & Analytics
- SEO Solution
Cons
Best Uses
- Gain Valuable Customer Insights
- High User-Generated Content Volume
- Improve Merchandising
- Improve On-Site Experience
- Improve SEO
- Increase Sales
Comments about PowerReviews - World's Largest Social Commerce Network:
BazaarVoice. Go with a service hosted solution.
- Which PowerReviews solutions are you using currently:
- Customer Reviews, In-Line SEO, Reporting & Analytics
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- Easy integration, great customer service and flexible moderation and reporting.
Pros
- Easy to Launch
- Good Value
- Helpful Employees
- Innovative Features
- Open Content Sharing Network
- Open to New Oppotunities
- Reporting & Analytics
Cons
Best Uses
- Decrease Support Costs
- Gain Valuable Customer Insights
- High User-Generated Content Volume
- Improve Marketing Message
- Improve On-Site Experience
Comments about PowerReviews - World's Largest Social Commerce Network:
We were looking at a large competitor but chose PowerReviews for their great customer service, attention to detail, and innovative mindset.
- Which PowerReviews solutions are you using currently:
- AnswerBox Q&A, BrandShare, Customer Reviews, In-Line SEO, Reporting & Analytics
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- PowerReviews has been great as we worked to implement our reviews platform. Our Client Success Manager, Sara, has been a great asset to us in helping launch the BrandShare program, improve AnswerBox response time, and manage our Reviews platform. They also offer great feedback on our plans for implementation, and have even helped us execute better and more effectively.
Pros
- Good Value
- Helpful Employees
- Reporting & Analytics
- Technical Issue Support
Cons
- Not Highly Customizable
Best Uses
- Gain Valuable Customer Insights
- Improve On-Site Experience
- Increase Social Sharing/Engagment
Comments about PowerReviews - World's Largest Social Commerce Network:
We ended on POwerReviews because it was the best value.
- Which PowerReviews solutions are you using currently:
- Customer Reviews, Reporting & Analytics
- Evaluating your experience with PowerReviews, how have we performed? (e.g. What’s worked well?):
- Great so far, looking forward to seeing more!
