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Meet the Team: Arit Nsemo from Client Success

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Meet the Team is a recurring series on the PowerReviews blog, allowing you to get to know the people behind our success.

We recently caught up with Arit Nsemo, Senior Client Success Director, EMEA at PowerReviews, to hear about her move to London and what it’s like working with some of the biggest brands and retailers around the world.

You’ve been a part of the PowerReviews team for almost three years. What were you doing before PowerReviews?
Before I worked at PowerReviews, I was the Director of Client Services at a company called Cappex, which works to match high school students with colleges. I managed our client services team there and worked closely with our college and university clients. I have a strangely vast knowledge base about even the most obscure colleges, if anyone’s interested. Before that, I managed a daycare, worked in content writing and editing, and even had a brief stint in corporate banking at JPMorgan Chase.

You recently moved from Chicago to London, to work more closely with clients outside of the U.S. What made you decide to make the move?
I’ve always wanted to live and work internationally, and I travel a lot as it is so it felt like a natural next step for me. I love working for PowerReviews, and the opportunity to continue my work for a great company, connect with our European clients and learn to adapt to conducting business in a foreign country were all very appealing for me.

What’s your favorite part about having a client-facing role?
Building relationships and the pace of work. There is a lot that goes into ensuring that clients are successful with PowerReviews, and when you’re in a client-facing role it’s important that you stay on top of everything and think of things that your clients don’t. We want to be the experts and build trust with our clients so they’re able to lean on us and we’re able to be consultative. The more I work with our amazing customers, the more I learn about their businesses, the better our relationship becomes — and that’s super satisfying for me.

You work closely with some of the biggest brands and retailers in Europe and Australia. What’s that like?
It’s a lot of fun. Seriously. Being new to living in Europe, it’s so lovely to get this kind of introduction to the culture through working with some of the biggest brands and retailers. I get an inside look at how their customers interact with them, and therefore I get a holistic view of a ton of different types of people.

What’s the best part about living in London?
The weather! Just kidding. The best part of living in London has got to be proximity to all of Europe for fun weekend trips, and having the ability to easily visit clients across Europe. I also enjoy that London is such a global city. I’m a native Chicagoan, so big cities aren’t a stretch for me, but London’s diversity in culture is really unique. If I’m being honest, I’m also looking forward to skipping out on below zero temps in Chicago this winter.

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