Soft Surroundings is a leading women’s clothing and bedding retailer, with more than 30 store locations throughout the United States. Reviews play a key role in Soft Surroundings’ business. Because the company designs and makes their merchandise in-store, they rely on the insights gleaned from reviews to improve products and better serve customers.
However, Soft Surroundings wasn’t happy with their former ratings and reviews provider and saw this as an opportunity to find a solution that would better suit their needs. After a few initial meetings, the company decided to partner with PowerReviews.
The Implementation Process
PowerReviews and Soft Surroundings worked together to ensure the implementation process was simple and straightforward. Open communication allowed for a seamless process, and the team at Soft Surroundings was pleased to find that the implementation caused very little disruption to the team.
“Since we finished the implementation with PowerReviews, things have been running really smoothly,” said Gail Buffington, eCommerce Manager at Soft Surroundings. “And we’ve been able to get any outstanding items resolved quickly.”
Want to hear more about Soft Surroundings’ experience implementing PowerReviews? Check out the full case study.