Last Updated December 30, 2019
PowerReviews affiliates and subsidiaries include Viewpoints, LLC and PowerReviews UK Ltd.
We encourage you (“user” or “visitor”) to read this Policy carefully before providing any personal information on the Site or through the Services. By visiting our Site and/or using the Services, you are accepting the practices described in this Policy.
- EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
- Information We Collect
- Third Party Sites
- Cookies, Web Beacons, and Similar Technologies
- How Do We Use the Information We Collect
- Disclosure of Information
- Your Choices and Access
- Your California Privacy Rights
- Cross-Border Transfers
- Use of Services By Minors
- Retention of Personal Information
- Changes to This Policy
- Dispute Resolution
- Questions and Contact Information
EU-U.S. PRIVACY SHIELD AND SWISS-U.S. PRIVACY SHIELD
INFORMATION WE COLLECT
We collect “personal information” about users of the Site and the Services in the normal course of our business. As used in this Policy, “personal information” is information that identifies or is capable of being associated with an identifiable person. Examples of personal information include, but are not limited to, a user’s name, email address, or phone number. Most of the personal information we receive comes directly from users who register on the Site, use the Services or who otherwise voluntarily provide information to PowerReviews in connection with various activities on the Site or Services. Personal information does not include aggregate, anonymized, or de-identified information (collectively, “Aggregate Information”). “Aggregate Information” is information gathered or generated directly by the use of the Site or Services, such as information collected about Site or Services users, or a category of services or users, from which any personal information has been removed. An example of Aggregate Information would be a report stating that forty-seven percent of the Site’s registered users have identified themselves as male.
Site: The information you submit at registration on the Site may include, without limitation, name phone number, and e-mail address. We may also collect other types of information during registration or in connection with your other activities on the Site, such as demographic information (including, without limitation, your age, sex and/or gender identity, occupation, interests, location, and income) and information about or contained in postings you make in forums or any other interactive areas of the Site, your answers to surveys, your participation in sweepstakes, contests, games and promotional offers; and in any email request you send us for any reason (such as to request customer service or provide us with comments or feedback).
We automatically collect some information when you use the Site or Services. We log your IP address. If you reached the Site by clicking on a link or advertisement on another site, we also log that information. This helps us understand our users’ interests and maximize our online exposure. Please see Cookie, Web Beacons, and Similar Technologies below for additional information.
THIRD PARTY SITES
COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES
Additionally, we may use, and may allow third parties to use, Web beacons on the Site and Services to monitor the effectiveness of advertising or for other legitimate purposes. Web beacons, also known as “Web bugs,” are small, graphic images on Web pages or Web-based documents or in email messages that allow us or third parties to monitor who is visiting the Site or Services. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from and the time it was viewed. Web beacons may be linked to your personal information.
HOW DO WE USE THE INFORMATION WE COLLECT
We use the information we collect to:
- Contact you for administrative purposes or provide you with customer service from either PowerReviews or the PowerReviews’ client
- Provide services to our clients
- Complete transactions requested by you or to verify that you have submitted a review to our Review Service
- Respond to any questions, problems or complaints, or request feedback
- Send you marketing communications if you have submitted your email address through the Site, as permitted by applicable law
- Organize the Site and Services to better serve you, customize or develop our products and services, and market research
- Send you emails pertaining to our verification process, our policies, and content that you submit
- Investigate and help prevent potentially unlawful or fraudulent activity or activity that threatens the network or otherwise violates the Usage Agreement
Personal information provided on our Site or through the Services may be linked together or merged with other personal information we obtain about you so that PowerReviews and our clients may better understand your needs and inform you about our products or services and those of our business partners. In addition, if we receive personal information from third parties with whom we have business relationships, we may combine this information with the other personal information we maintain about you. In either case, this Policy governs this information.
DISCLOSURE OF INFORMATION
If you provide us with personal information through a Third Party Site, we may share such information with such Third Party Site for their internal business purposes. In addition, we may also share personal information with third parties for such third parties’ (or other third parties’) marketing purposes; however, we provide you with the choice of opting-out of such disclosures (please see “Choice and Access” below).
Information about our users, the Site and the Services are a business asset of PowerReviews. Therefore, information about our users, including personal information, will be disclosed as part of any (a) merger or acquisition, (b) creation of a separate business to provide the Site or our Services, or to provide other services or fulfill products; (c) debt financing, sale or pledge of company assets, or (d) insolvency, bankruptcy or receivership in which personal information would be transferred as one of PowerReviews’ business assets.
We may release personal information when we believe release is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements; to enforce or apply our policies or any other agreement with a user; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect our users from fraudulent, abusive, or unlawful use of our Site or its services; to enforce contest, sweepstakes, promotions, or game rules; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
PowerReviews may be liable for appropriate onward transfers of personal data to third parties.
YOUR CHOICE AND ACCESS
Marketing Communications: If you receive marketing communications from a PowerReviews client and would no longer like to be contacted by them, please contact that client directly. If you receive marketing communications from PowerReviews and would no longer like to be contacted by us, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by sending us an email request to be opted out of marketing communications to firstname.lastname@example.org.
Do-Not-Track: Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).
Access and Correction:
If you would like to access, correct, amend, or delete Consumer Account Info or UGC submitted through a PowerReviews client or the Services, please contact that client directly. If a PowerReviews client requests us to update or remove your information from our systems, we will respond to their request within thirty (30) days of receipt or as otherwise required by applicable law.
PowerReviews recognizes the individual’s right to access their personal data. If you would like to access, correct, amend or delete any of your personally identifiable information collected or held by PowerReviews through the Site, you may do so through your account settings, if applicable, or contacting us through one of the below methods. We will respond to such requests within thirty (30) days of receipt or as otherwise required by applicable law.
1 N. Dearborn, Suite 800
Chicago, IL 60602
Phone – United States: 844-231-7540
Phone – EMEA: +44 020-7052-8254
YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act or “CCPA”, California residents have certain privacy rights with respect to the personal information we collect. If you are a California resident, then this section applies to you.
Under CCPA, subject to certain limitations, you have the following rights:
- Right to know what personal information we have collected about you. You have the right to know the details of the personal information we have collected about you over the last 12 months, including the categories of sources. Please see the Information We Collect section above for more detail on the categories of information we collect or contact us.
- Right to know who we share your data with. We do not sell your personal information, but we do share it for legitimate business purposes as further detailed in the Disclosure of Information section above.
- Right to delete your personal information. You have the right to request that we delete personal information, subject to certain exceptions. Once we have verified your request, we will delete your personal information (subject to certain exceptions). Examples of exceptions include needing to keep the information to meet legal obligations, detect fraud, or fix security issues.
You may make two free requests pursuant to your rights under CCPA in any 12-month period by contacting us here or by otherwise contacting us using the information in the Questions and Contact Information section. You may also designate an authorized agent to exercise your rights on your behalf using the process outlined above. We will respond to your request within 45 days, although we may extend our response time by an additional 45 days for certain difficult cases. Because your privacy is important to us, we will verify all requests by using the information associated with your account, including email address. We will not discriminate against you for exercising any of your rights.
PowerReviews may provide the Site and Services globally. As a result, we may, subject to law, transfer and store your personal information, in connection with the Site and Services, to countries where data protection standards may differ from those in the country where you reside, including to the United States of America. By using the Site and the Services, you understand that we may transfer your personal information globally. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access your personal information. However, our transfer, storage, and processing of your personal data will at all times be in accordance with this Policy.
USE OF SERVICES BY MINORS
We do not intend, and the Site and the Services is not designed, to knowingly collect personal information from children. If you are under 13 years old, or if you are between 13 and 16 years old and you live in the European Union or the United Kingdom, you should not register with or otherwise provide personal information to our Site or the Services.
We use reasonable security measures in an effort to prevent loss, misuse and alteration of information under our control. We cannot, however, guarantee protection of all information against interception, misappropriation, misuse, or alteration, or that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other sites you might visit, interact with or do business with.
RETENTION OF PERSONAL INFORMATION
We retain personal information for the period necessary to fulfill the purposes outlined in this Policy, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
CHANGES TO THIS POLICY
We will modify this Policy if our privacy practices materially change in the future. We will notify you of such changes only by posting the new policy on our Site or Services and indicating at the top of the Policy the date it was last updated. We encourage you to review the Policy each time you visit our Site or Services to see if it has been updated since your last visit to make sure you understand how personal information you provide will be used.
1 N. Dearborn, Suite 800
Chicago, IL 60602
PowerReviews has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Under certain limited conditions and if your complaint is not resolved by PowerReviews or the BBB EU PRIVACY SHIELD, a binding arbitration option may be made available to you through the Privacy Shield Panel.
QUESTIONS AND CONTACT INFORMATION
If you have any questions, inquiries or complaints about this Policy, or the practices of or your dealings with the Site or Services, please contact us at the following address, phone, or email:
1 N. Dearborn, Suite 800
Chicago IL 60602
Phone – United States: 844-231-7540
Phone – EMEA: +44 020-7052-8254