Our moderation team is here to ensure that all customer conversations are credible and relevant. Local moderation teams help protect your brand against fraudulent reviews, slander, foul language, competitor merchant and price references, and offensive images. After submitted content has made it through our moderation funnel, you get the option to either review the content yourself or send directly to your site if that content meets a certain criteria that you define.
Only PowerReviews edits irrelevant text from reviews, rather than rejecting the review outright, producing higher review content and valuable content that you never would see with other solutions.
Our moderation process starts with a customizable profanity filter that prevents content submission if any questionable words are flagged. Next, our trained team of moderators analyze submissions for authenticity and constructiveness before passing onto your team.
You maintain complete control over the moderation process and have final say to approve or reject before any piece of user-generated content appears on your website.
Our moderators will automatically bring your attention to content that contains customer service issues, safety concerns, or mentions of erroneous website information.