Your Account Team

Partner with People Obsessed with Growing Your Business

Being obsessed with your business growth is about far more than providing world-class technology. It’s also about providing expert data-driven guidance to take you to the next level.

Best Solution on the Market
Best Solution on the Market
Administrator in Retail
“[Our support team is] always calling us about new capabilities, and they're so invested in our growth. PowerReviews has been an amazing partner.”
Great Customer Success Managers
Great Customer Success Managers
Manager, Online Optimization
"What I like best about Power Reviews is their genuine passion for their customers' success. [They are] always quick to respond to any emails, and offering new and fresh ideas on ways we can optimize our ratings, reviews, and UGC."
Enjoyable Experience with PowerReviews
Enjoyable Experience with PowerReviews
User in Consumer Goods
"Very helpful in not only getting the functionality up quickly and seamlessly during onboarding but also sharing new features, troubleshooting site issues, and working with our brand to expand review coverage."
Invested in your growth

Our customer engagement framework spans way beyond UGC and the technology and services we offer. We invest the time to understand your overall goals and from there guide and counsel where PowerReviews fits best – whether you’re a multi-national business with massive conversion goals, or you’re a D2C brand seeking to establish a new UGC program.

Completely aligned support and guidance

Brands migrating to PowerReviews often talk about their inability to reach their account team at their previous vendor. They lament having to wait days or being placed in a ticketing system.

At PowerReviews, you are assigned a dedicated account team – which includes your Customer Success Manager, Account Manager, and Technical Services Manager. All your interactions are with the same team of people, not through a cumbersome ticketing system. This team genuinely cares about you, is familiar with your business and is accountable for your success.

That’s what we mean by being obsessed with your business growth.

Your PowerReviews Account Team: Aligned for Your Success
Strategic guidance and advice to ensure you are maximizing your existing relationship with PowerReviews to fully optimize your program and drive your own growth objectives. Get proven best practice guidance on UGC collection, display, and analysis to optimize your program for success. Your Customer Success Manager is also your advocate at PowerReviews, and will fight for you when it comes to product and engineering decisions.
Strategic guidance and advice to ensure you are maximizing the PowerReviews technology and services stack – along with the technologies we integrate with – to drive your own growth objectives.
Expert technical support for your PowerReviews instance. Ensures your UGC collection, display and analysis technology infrastructure performs at its optimal level at all times.
Data-driven strategic advice

We hire curious and smart people who quickly become UGC experts. This is critical to successfully navigating the extremely complex UGC ecosystems that currently exist. We advise and support you in expanding your program and amplifying your content across our retail network.

The focus of our people and technology on analytics means our recommendations are always backed by data.

The best support day-in, day-out

We know better than anyone the importance of UGC to the performance of your business – which is why we have implemented world-class technical support infrastructure.

Over the last year, they average an industry-leading 4.8 rating out of 5 or 96% for customer satisfaction (based on feedback from our existing customers). Their average response time of under 2 hours means you get the answers you need fast.

96%
Average Customer Satisfaction with PowerReviews Technical Support Services
Under
2
hours
Average Response Time of PowerReviews Technical Support Services
Great review platform with awesome Support & Customer Service!
Great review platform with awesome Support & Customer Service!
Mid-Market
"Our account team is super helpful and friendly. They are always available/responsive which was a problem with some other review platforms we had previously worked with."
In it for the long run
In it for the long run
Administrator in Arts and Crafts
"I've worked with the PowerReviews team for over 10 years. Through the years the team has always been responsive to our account and our needs."
Outstanding support team. Great design.
Outstanding support team. Great design.
Mid-Market
"Our support team is fantastic. They're on top of every issue and question and they've increased engagement exponentially."
Amazing platform and incredible customer account team and support!
Amazing platform and incredible customer account team and support!
Mid-Market
"The team has always been extremely helpful, and has always gone above and beyond to work with me on making sure my company is getting the best solution for our needs."
PowerReviews is a great company to work with
PowerReviews is a great company to work with
User in Retail
"PowerReviews is always striving to improve. They are always meeting our company's needs. The people are very friendly, helpful and go the extra mile to get things done quickly."
Great service and team
Great service and team
Administrator in E-Learning
"They offer the flexibility that other ratings and reviews services do not, and their team is among the most helpful and engaged of any of our providers."
Influence Product and Engineering Decisions

Your Customer Success Manager is your advocate at PowerReviews, and will fight for you when it comes to product and engineering decisions. PowerReviews is a close-knit team: we have processes in place to ensure things happen when you request enhancements, or encounter an issue.

Growth Obsessed

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