Deep Dive

In-Store Beauty Shopping Habits

It’s no secret beauty ecommerce is growing. In another section of this report, we explore online beauty spending – and how consumers are navigating the online purchase journey.

But that doesn’t mean consumers no longer shop for beauty products in physical stores. Rather, brick-and-mortar beauty shopping is still very much alive and well. 

Read on to explore how much consumers are spending on beauty products in-store – and how much of their spending is for products they’ve never purchased before.

 

Monthly In-Store Beauty Spend

Below is a snapshot of how much consumers are spending each month on beauty products purchased both online and in physical stores. This will provide context for the information that is to follow.

Overall Monthly Beauty Spending (Online + In-Store)
Roughly how much money do you spend on beauty products TOTAL per month?
$0
0%
$1-$50
16%
$51-$100
28%
$101-$200
27%
$201-$500
21%
$500+
8%

If you’re interested in exploring the types of beauty products consumers are buying and how much they’re spending across key beauty categories, go here. But for now, let’s take a look at how much beauty spending is taking place in brick-and-mortar stores. 

The largest portion (37%) of consumers are spending between $1 and $50 in-store on beauty products each month. 

Nearly a third (32%) of consumers are spending more than $100 in-store on beauty products each month. In 2022, 17% said this was the case. 

Monthly In-Store Beauty Spending
Roughly how much do you spend on IN-STORE beauty purchases per month?
2023
$0
3%
$1-$50
37%
$51-$100
28%
$101-$200
18%
$201-$500
10%
$500+
4%
2022
$0
3%
$1-$50
52%
$51-$100
28%
$101+
17%

Openness to Trying New Beauty Products While Shopping In-Store

In some cases, consumers reach for the same beauty products time and again – without giving it much thought. However, many in-store beauty shoppers are also trying new products. 

The largest portion (40%) of in-store shoppers say between 26% and 50% of their in-store beauty purchases from the last year were beauty products they’ve never tried before. Nearly three in 10 (29%) say new-to-them products made up more than half of their in-store beauty purchases in the most recent 12 month period.

Portion of Beauty Products Purchased In-Store in the Past Year That Were New/Unknown Products
Roughly what percentage of your IN-STORE beauty purchases over the past year were for beauty products you've never tried before?
2023
0%
3%
1-25%
28%
26-50%
40%
51-75%
23%
76-100%
6%
2022
0%
3%
1-25%
37%
26-50%
39%
51-75%
17%
76-100%
4%

Learn more about consumers’ willingness to try new beauty products when shopping online here

Where In-Store Beauty Shoppers Research New Products

Clearly, in-store beauty shoppers are willing to purchase new-to-them products. But most do their research before making the purchase.

Oftentimes, that research takes place online, with specialty beauty retailer websites, brand websites, and Amazon being some of their top destinations. However, many consumers are researching and buying new products in-store. Specialty beauty retailer stores (including Ulta and Sephora) are the most common place to research and buy in-person, followed by mass retailer stores (think Target and Walmart).

Where Shoppers Research Beauty Products They’ve Never Purchased Before
When buying or researching a new beauty product you've never purchased before, which of the following types of websites or stores do you go to?
A specialty beauty retailer's website (Ulta, Sephora)
71%
A brand's website (Benefit Cosmetics, Glossier)
57%
Amazon
54%
A specialty beauty retailer's store (Ulta, Sephora)
53%
A mass retailer's website (Target, Walmart)
44%
A mass retailer's store (Target, Walmart)
39%
Brand store (MAC, Lush)
34%
Department store website (Nordstrom, Macy's)
31%
A department store (Nordstrom, Macy's)
24%
Key Takeaway 1

Beauty Brick and Mortar is Alive and Well

Beauty ecommerce is growing – and will continue to do so. But beauty shoppers certainly aren’t abandoning brick-and-mortar.

Over a third (37%) of consumers spend between $1 and $50 each month on beauty products purchased in a physical store. And just under a third (32%) spend more than $100 in-store each month.

While a strong digital presence is essential, brands and retailers must also focus on delivering outstanding in-store experiences that attract, convert, and retain today’s beauty shoppers. 

Key Takeaway 2

In-Store Beauty Shoppers are Open to Trying New Products

For many consumers, new products make up a significant portion of their in-store beauty spending. 40% of shoppers say 26-50% of their in-store beauty purchases from the past 12 months were for products they’ve never purchased before. 

It’s clear in-store shoppers are open to trying new beauty products. However, brands and retailers must ensure they have all the information they need to make informed, confident purchase decisions.