Food & Beverage Case Study

honeygrow Increases Mystery Shop Volume by 6X

honeygrow, an innovative restaurant concept specializing in sustainable, healthy eating, has relied on insights from mystery shoppers to evaluate their dining experience. In an effort to further delight guests and enhance brand loyalty, honeygrow turned to Store Experience Feedback to measure and improve customer experience within their new store format.

Products

asian noodle dish
Opportunity

Actionable Insights

honeygrow’s legacy mystery shopping program wasn’t meeting their needs, so they sought a solution that could comprehensively measure their customers’ experiences on hospitality, speed and accuracy.

Solution

Innovative Missions

The PowerReviews team partnered with honeygrow to craft a mission that would measure the end-to-end customer experience and deliver actionable insights.

Results

Increased Feedback

With Store Experience Feedback, honeygrow experienced a significant increase in feedback from mystery shoppers at the same price as their legacy program, while driving customer loyalty and satisfaction.

report screenshot
report screenshot
mission screenshot
mission screenshot

Testimonial

honeygrow logo

Mystery shopping has always been an important way for us to measure operational performance; however, the traditional model has a number of frustrating limitations. Store Experience Feedback addresses all of these limitations in a really innovative way. With Store Experience Feedback, we get more holistic insights at a scale that was never possible before.

Kyle Brown
Director of Operations at honeygrow

Read More Studies

nutrisystem success stories hero image

Nutrisystem

Learn about Nutrisystem’s success with review collection to increase their conversion and also creating a sense of community with Q&A.

Jelly Belly

PowerReviews combines with customer loyalty platform Zinrelo to increase customer review volume 2.1x above industry average and repeat purchase r…

Kiss My Keto

Start-Up Brand Kiss My Keto Supercharges Online Sales with PowerReviews UGC Syndication 17-day set up (including Shopify Plus Integration) leads …

USAUK

This site and our services use cookies and other technologies to collect and/or store information on your computer. Some are essential to make our site work while others improve your experience. Read our Privacy Policy and Cookie Policy to learn more.