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Food & Beverage Case Study
honeygrow Increases Mystery Shop Volume by 6X
honeygrow, an innovative restaurant concept specializing in sustainable, healthy eating, has relied on insights from mystery shoppers to evaluate their dining experience. In an effort to further delight guests and enhance brand loyalty, honeygrow turned to Store Experience Feedback to measure and improve customer experience within their new store format.
Products
Opportunity
Actionable Insights
honeygrow’s legacy mystery shopping program wasn’t meeting their needs, so they sought a solution that could comprehensively measure their customers’ experiences on hospitality, speed and accuracy.
Solution
Innovative Missions
The PowerReviews team partnered with honeygrow to craft a mission that would measure the end-to-end customer experience and deliver actionable insights.
Results
Increased Feedback
With Store Experience Feedback, honeygrow experienced a significant increase in feedback from mystery shoppers at the same price as their legacy program, while driving customer loyalty and satisfaction.
Testimonial
Mystery shopping has always been an important way for us to measure operational performance; however, the traditional model has a number of frustrating limitations. Store Experience Feedback addresses all of these limitations in a really innovative way. With Store Experience Feedback, we get more holistic insights at a scale that was never possible before.
Kyle Brown
Director of Operations at honeygrow
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