APRIL 28, 2020 CHICAGO, ILLINOIS— PowerReviews and Reputation Studio today announced a new partnership, to offer an integrated solution that enables brands the ability to respond to reviews collected by PowerReviews directly from the Reputation Studio platform.
The combined solution enables brands and retailers to facilitate strategic and effective follow-up action to customer review feedback. This results in exceptional reputation management, enabling our mutual clients one platform to manage their brand reputation.
Brandon Matthies, Head of Product Management at PowerReviews, comments:
“We were really excited to form this partnership to support the needs of our clients. Reputation Studio integrated with our new Enterprise API to enable a seamless experience for our mutual clients, such as Conagra. We are really focusing on building out integrations with partners like Reputation Studio to provide more value to our clients.”
Jon Jessup, CEO of Reputation Studio, said:
“A lot of our customers leverage PowerReviews for their Ratings/Reviews and Q&A, so this new integration is a great win for them to be able to streamline their consumer care with Salesforce Service Cloud. This solution finally allows the eCommerce teams to have their customer service teams be able to handle responding to customer reviews and answering customer questions. The efficiencies our mutual customers see from this innovative approach is incredible!”
PowerReviews (PowerReviews.com) is a software and data company that works with 1000+ leading brands and retailers to bring authenticity and transparency to commerce. The PowerReviews Customer Content Platform has three solutions that help our customers collect and manage customer-generated content to improve the product and customer experience across the customer journey. We help clients meet the evolving need for social proof, accelerating the path to purchase and brand advocacy.
PowerReviews is known for innovation, consultative partnership, and actionable insights, supported by our open platform and approach. Our dedicated team of experts provides thoughtful analysis and turn-key service. PowerReviews is headquartered in Chicago, IL, USA.
ABOUT REPUTATION STUDIO
Reputation Studio (reputationstudio.com) is a Salesforce partner that helps brands aggregate consumer-generated content into a single platform to complete the 360-degree view of customers and respond in near real-time. Our application of AI-driven sentiment and intent analysis yields deeper insights, incredible efficiency gains, and uncovers massive opportunities to interact with customers on a personal level, across all channels.
Born in the Salesforce AI Incubator, Reputation Studio is paving the way for brands to digitally transform the way they manage consumer-generated content. Our team is passionate about helping brands build relationships with customers and discover the full potential of data discovery using the Salesforce.com platform. Reputation Studio is headquartered in Park City, UT, USA.