We recently launched UGC Analytics, the number one UGC-dedicated analytics platform on the planet.

This powerful and game-changing technology – powered by AI and Natural Language Processing – enables you to optimize your product catalog, benchmark product and website performance, and understand, dissect, and improve consumer path to purchase.

Join us for this 60-minute webinar to explore:

  • What makes UGC Analytics the best on the planet
  • The background on why we built UGC Analytics
  • A first glance at this new technology in action
  • And much more

Webinar Speakers

Carol Krakowski, Director of Insights at PowerReviews

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Carol Krakowski partners with the Customer Success and Analytics teams at PowerReviews to maximize client value using PowerReviews data. With a passion for telling stories with data, she has more than eight years of experience analyzing ecommerce companies and datasets to power insights for internal and external audiences.


Brandon Matthies, Head of Product Management at PowerReviews

Brandon is focused on building products that help brands and retailers solicit, showcase, analyze and manage UGC content to improve consumer path to purchase and drive more sales.

On June 1, we published our monthly ecommerce trends snapshot – an analysis of consumer activity across 1.5MM+ online product pages from 1,200+ retail/brand sites from February to May 2020. It revealed that the ecommerce landscape has settled into a “new normal”.

In this webinar, we dig deeper into the data and provide an in-depth analysis from our experts.

We explore:

  • The huge increase in sales volumes over the past three months, which have stabilized at a “new normal” level
  • A 2.3x increase in review submission levels over the past month alone and reasons for that
  • Review ratings and length trends, and some practical tips for encouraging longer 5-star reviews
  • And much more

Webinar Speakers

Andrew Smith, Director of Product Marketing at PowerReviews

Andrew is an experienced ecommerce technology marketer. Passionate about all things internet shopping, he is excited to share the latest PowerReviews consumer trend data with the ecommerce community.


Carol Krakowski, Director of Insights at PowerReviews

Carol Krakowski headshot

Carol Krakowski partners with the Customer Success and Analytics teams at PowerReviews to maximize client value using PowerReviews data. With a passion for telling stories with data, she has more than eight years of experience analyzing ecommerce companies and datasets to power insights for internal and external audiences.

On May 1, we published our monthly trends snapshot – an analysis of consumer activity across 1.5MM+ online product pages from 1,200+ retail/brand sites throughout March and April 2020. It revealed a 210% increase in ecommerce sales and a 105% increase in engagement with consumer review content.

In this recorded webinar, we will dig deeper into the data highlighting additional trends and vertical-specific insights.

We explore:

  • How exactly existing market conditions are affecting sales levels and for which products
  • Review submission levels and consumer engagement with review content during these highly unusual times
  • Specific health and beauty industry insights, where online sales volumes are up 450%
  • And much more

Webinar Speakers

Andrew Smith, Director of Product Marketing at PowerReviews

Andrew is an experienced ecommerce technology marketer. Passionate about all things internet shopping, he is excited to share the latest PowerReviews consumer trend data with the ecommerce community.


Carol Krakowski, Director of Insights at PowerReviews

Carol Krakowski headshot

Carol Krakowski partners with the Customer Success and Analytics teams at PowerReviews to maximize client value using PowerReviews data. With a passion for telling stories with data, she has more than eight years of experience analyzing ecommerce companies and datasets to power insights for internal and external audiences.

Consumers are losing trust in branded content – and this includes traditional influencer marketing. The result? Influencers can’t convert followers to customers at the same scale.

In a survey from UM Media Agency, only 4% of consumers now trust what influencers say online. Instead, consumers are looking for a more transparent, authentic brand experience. To build this kind of authenticity, smart brands, like Nautica, are looking beyond paid influencers to everyday influencers – people’s peers.

In this recorded webinar, you’ll hear from brand experts such as Jenna Williams, Digital Communications Manager at Nautica on the advantages of leveraging passionate customers and brand enthusiasts, and how they can help brands earn more engagement and feedback.

View this on-demand webinar to learn: 
  • How to build brand trust and authenticity through quality content from customers
  • How customer-generated content can earn you more customers
  • How successful brands leverage authentic customer voices to boost engagement and awareness

Webinar Speakers

Peter V.S. Bond, Vice President, CPG/Retail Strategy at PowerReviews

Peter V.S. Bond is Vice President Of CPG/Retail Strategy at PowerReviews, focused on enabling commercial success within the Consumer Packaged Goods/Retail vertical. Peter’s prior experience includes having directed category and brand omnichannel personalization for the retail business unit of CVS Health and roles at dunnhumby and IRI, working with large enterprise CPG and Retail clients like Kroger, Coca-Cola, PepsiCo, Campbell Soup and others.

 

Jenna Williams, Digital Communications Manager at Nautica

Jenna Williams is the Digital Communications Manager for Nautica. Prior to joining the digital and social team for Nautica, Jenna worked in PR, social, and a variety of other roles at Nautica. As part of her current role, she manages affiliate search, shopping, paid social, and Facebook channels.

 

Steve White, Executive Director, WONGDOODY Commerce

Steve White is the Executive Director of WONGDOODY Commerce. Steve helps brands and retailers navigate digital transformation, shopper marketing and human-centric experiences. Before WONGDOODY, Steve spent the past decade working for digital transformation companies Razorfish, R/GA and TBWA creating meaningful change for some of the world’s largest brands including Samsung, Walmart, Revlon, Proctor & Gamble and Starbucks.

The rise of visual and social content created on mobile devices has redefined what makes the perfect review. At the same time, review fraud is at an all-time high, eroding consumer trust. As a result, best practices for collecting and maximizing the use of customer-generated review content have changed. 

According to PowerReviews proprietary data, by optimizing customer-generated content collection, brands experience an increase in conversion by up to 82%. How do you gather quality reviews that will drive conversion, reduce returns and deliver helpful insights to customers? 

In this webinar co-hosted with eMarketer, Carol Krakowski, Director of Insights, discusses the anatomy of the perfect review, along with proven strategies on how to collect and leverage customer-generated content. 

 

View this on-demand webinar to learn: 
  • What characteristics great reviews have in common
  • Engagement strategies to collect the right content from your customers
  • Best practices for maximizing the impact of authentic reviews

Webinar Speaker

Carol Krakowski, Director of Insights at PowerReviews

Carol Krakowski headshot

Carol Krakowski partners with the Customer Success and Analytics teams at PowerReviews to maximize client value using PowerReviews data. With a passion for telling stories with data, she has more than eight years of experience analyzing ecommerce companies and datasets to power insights for internal and external audiences.

Your customers tell your best stories. And for a new product launch, it’s critical to accelerate your customer content strategy to establish trust and authenticity in your product and build early awareness and interest.

Learn how leading PowerReviews customers like Skechers and BJ’s Wholesale leverage customer-generated content to maximize their product launch success.

In this on-demand webinar, you’ll learn:

  • How to use industry benchmarks and leverage customer content insights throughout the product lifecycle
  • Creative solutions to collect and amplify customer-generated content across multiple channels
  • Best practices for how to work with major marketplaces such as Target, Walmart and Amazon

Webinar Speakers

Jessica Teji, VP of Customer Success at PowerReviews

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Jessica Teji leads the Customer Success team in partnering with leading brands and retailers to ensure client satisfaction and maximum value from the PowerReviews platform. Jessica brings more than 10 years of experience in implementing client success initiatives across a spectrum of industries.

Jessica Schmidt, Manager, Customer Success at PowerReviews

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Jessica Schmidt works with a range of ecommerce and non-commerce brands and retailers on strategies to drive overall conversion and solve unique business challenges. She has over eight years in relationship building and helping clients see the value and ROI in PowerReviews solutions.

Ready to make the most of the holiday season? At PowerReviews, our Customer Success Managers work with businesses in various industries to ensure their Ratings and Reviews, Questions and Answers and Visual strategies are optimized before, during and after this busy time of year.

In this webinar, Brittany Busch and Kelli Ellison, Senior Customer Success Managers at PowerReviews, share best practices on:

  • How to prepare ahead of the busiest online shopping periods
  • What to focus on during the holiday season
  • How to optimize your strategy after the holidays come to a close

Take a look at the new Reporting experience within the PowerReviews Portal, which is now the default view when you navigate to the Analytics section. Along with an updated look and feel, plus noticeable speed improvement, new functionality and features have been added to streamline the way to access and analyze pertinent data. 

Get ready for faster-loading, easier-to-find charts that will help you track the content you’re collecting and displaying, and the impact it has on your business. We’re excited to show you what we’ve been working on!

Listen to speaker RJ De La Cruz, our Senior Customer Success Manager at PowerReviews, to get the latest insights into our new experience.

Consumers Speak Their Minds Around Social Influence, Reviews & Ratings & Authenticity

Consumers reveal all about their growing need for trust and increasing dependencies around ratings & reviews and other major influencers at the point of purchase. During this webinar, you’ll gain insight into the significance of social communities, consumers expectations around omni-channel shopping experiences and where Amazon fits in.

Leading industry experts will also cover how you can operationalize these insights to fast-track your market share, increase conversion rates, grow loyalty and achieve financial success.

 

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Speaker: PowerReviews CEO, Matt Moog
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Guest Speaker: Forrester VP/Principal Analyst of Digital Business Strategy, Brendan Witcher

Welcome to PowerReviews Customer Training Hub. Here, you’ll find what you need to extract maximum value from our solutions.

Bi-Weekly Portal Training

Welcome to PowerReviews! Please join us for an overview of the PowerReviews Portal. We will cover the basics including adding users, moderating reviews and reporting.

Please choose a date below and register to join the live webinar session:

May Sessions:

June Sessions:

Coming soon: digestible and on-demand customer training content focused on specific use cases and questions we receive.

If you have additional questions please email clientsuccess@powerreviews.com.

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