Customer Experience Feedback

Collect the full spectrum of customer experience feedback at scale to uncover insights, improve loyalty, and drive in-store traffic and results.

CUSTOMER EXPERIENCE FEEDBACK SOLUTION OVERVIEW

One solution. Bringing a unique and holistic understanding of the in-store customer experience, arming you with the insights to drive change.

Strengthen customer relationships with unique experiences.

Turn customers into advocates and advocates into raving fans by developing stand out experiences, informed by your customer insights.

  • Drive Impactful Engagements

    Repeat customers typically have a deep, emotional attachment to your brand. Strengthen your relationships with these critical brand advocates by leveraging them as an extension of your own team through invitations to participate in exclusive research opportunities, such as surveys or mystery shopping missions.

  • CUSTOMER-INFLUENCED STRATEGIC DECISION-MAKING

    While fostering stronger customer engagement, also uncover key insights from this critical group and adjust your future strategic direction accordingly.

  • COST-EFFECTIVE AND SALES GENERATING

    By initiating mystery shopping missions and encouraging customers to participate with loyalty-based incentives (e.g. discounts and coupons), increase traffic and sales while reducing cost-per-mission.

Understand the customer experience at scale to drive impactful improvements.

Uncover more actionable insights that provide better understanding of and greater impact on your customer experience.

  • COMPREHENSIVE MEASUREMENT

    Solicit both subjective and objective feedback across stores, from browsers and buyers alike. The result: a complete understanding of the in-store experience, giving the insights required to drive impactful change across your business.

  • ENGAGE YOUR INTERNAL STAKEHOLDERS

    Arm leaders across your business with the insights they need to drive impactful decisions and action. Tailor reports to preferred metrics, and leverage our technology to distribute this intelligence as needed.

mission screenshot
mission screenshot
Manage and activate campaigns quickly and effectively with end-to-end support.

Our technology is designed as a turnkey solution. However, our consulting team - which includes your own dedicated Customer Success Manager - provides expert guidance to get your campaigns off the ground quickly and deliver the results you want.

  • Our expert consultants provide support with all aspects of campaign building, activation and analysis, including:

    • Developing and deploying mystery shopping programs

    • Creating target audiences

    • Maximizing participation levels

    • Capturing in-the-moment intelligence that maps to your specific desired outcomes

    • Building and distributing reports that build credibility and drive action

Retailers now win or lose on their customer experience. So gaining the intelligence required to inform changes that genuinely move the CX needle is critical. This solution provides powerful and unique capabilities to deliver these crucial insights across your store operations.

Customer-Based Mystery Shopping

Mystery-shopping reimagined. Invite existing customers on in-store missions to measure their experience. Gain a deep understanding of the key drivers of loyalty at scale and make adjustments accordingly.


CSAT Measurement

Gain a deep understanding of the in-store experience through surveys deployed thoughtfully throughout the journey.


Intelligence Analytics Suite

Pair advanced analytics and reporting with expert support from a dedicated PowerReviews client success manager, no matter which offering you use. The result is a thorough understanding of the insights you collect, driving your desired outcomes.


Testimonials

Don’t just take our word for it. Hear from those who benefit from our platform every day.

Sur La Table

We’ve used [PowerReviews] to create a tailored mission that will help ensure we’re measuring the behaviors that we’ve worked hard to train our team on. Sur La Table has high standards for how we treat our guests, and this program gives us visibility into our effectiveness and lets us know where we’re exceeding expectations and where we might need to improve. The ROI has been clear, and our guests have given us great feedback on the program.

Stephanie Winkler-Hadley, Director Store Operations, Sur La Table

This site and our services use cookies and other technologies to collect and/or store information on your computer. Some are essential to make our site work while others improve your experience. Read our Privacy Policy and Cookie Policy to learn more.