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Teleflora
" When you send flowers, you’re celebrating something. It’s natural that you’d want to share your opinions about your order, and that you’d always want just the right arrangement. PowerReviews’ Social Loyalty let's us reward our customers for doing what comes naturally, while generating valuable content that helps turn our other shoppers into buyers. "
Tessa Wagner
Director of Product Management at Teleflora
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Diapers.com
" To say PowerReviews is a game-changer is an understatement. Within a month of launching PowerReviews, Diapers.com raised its conversion rate by 14%, and I attribute that entire increase to the integration of PowerReviews. "
Josh Himwich
VP, eCommerce Solutions at diapers.com
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REI
" The addition of PowerReviews allows greater interactions with our brand across the Facebook platform where many of our members & customers actively participate. We believe these social connections will help enhance our relevance, trust and loyalty among consumers as they utilize their personal networks, including opinions that guide their purchase decisions. "
Brad Brown
VP, E-Commerce and Direct Sales
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Drugstore.com
" As we move into some of the social aspects of e-commerce, we needed a partner that was going to continue to innovate in those areas. We chose PowerReviews because they are visionaries in social commerce. "
Alison Jeske
Director of Product Management
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Staples
" Staples is always looking for ways to make it easy for our customers, and we see product reviews as a key step in making their buying experience faster and better informed. We chose to work with PowerReviews because we believe they offer the most helpful, informative and personalized customer reviews for our diverse customer base. "
John Giusti
VP, Business Delivery at Staples
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OnlineShoes
" Visitors to OnlineShoes.com’s product pages who click into consumer reviews are more than twice as likely as non-clickers to buy. Shoppers on product detail pages who click to read reviews are 119% more likely to convert than those who don’t. "
Jimmy Healey
Sr. Manager, Social Media & E-commerce
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Room&Board
Room&Board offers a wide selection of designer, sustainable, American-made, classic and contemporary home furnishings. As specific as that may sound, Room&Board has many attractive and affordable furniture options. With the help of PowerReviews' In-Line SEO, new customers are driven directly to the product page.
" The SEO value of user-generated content is essential to our business. PowerReviews' technology allows us to drive more traffic directly to our product pages and increase sales. "
Kimberly Ruthenbeck
Director, Web Customer Experience at Room&Board
Driving SEO is an essential part of Customer Reviews to become visible to search engines. Doing so will point search results directly to the product page, where conversion is highest. Room&Board worked with PowerReviews to harness the value of SEO fo products could take the spotlight when shoppers arrived and so search-related sales grew dramatically.
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The Step2 Company
Step2, a children's toy company, was founded on the simple philosophy of quality and value backed by a commitment to customer service. Step2 began working with PowerReviews to capture the social opportunity of the e-commerce market.
" PowerReviews has evolved with us – and the social commerce market – providing us with new and innovative ways to capture the social opportunity on an ongoing basis. In the past six months we have created a Facebook presence, integrated Facebook content into our product pages, and now have adopted Fan Accelerator. As a result, we have seen conversion increase dramatically. "
Tena Crock
Director, Online Marketing at Step2
PowerReviews' Social Engagement Platform integrates the world’s largest social network directly on Step2's product page with Facebook-powered reviewer profiles, discovery features, and loyalty leaderboard. With PowerReviews Social Measurement platform, Step2 was able to track their progress and was pleased to find a 135% increase in traffic from Facebook and that revenue from Facebook-referred traffic nearly tripled.
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Callaway
Callaway makes the world's most advanced equipment for golfers of all abilities. Building their products based on combination of science and feedback from PGA professionals, Callaway reached out to PowerReviews to take things a step further and capture conversations around their products from their customers.
" PowerReviews has been, and continues to be, a critical partner in helping us harness social tools and use them to the benefit of our customers and our business. Facebook Onsite extends the reach and value of the user-generated content on our site, and just as importantly, gives our customers yet another way to have their voices and opinions heard – a win-win for all. "
Brian Cahak
VP, Business Operations at Callaway
Callaway sought to capture customer feedback with Customer Reviews and reduce support costs with AnswerBox Q&A. Through community answers along with those of staff pros, Callaway's created a virtual FAQ across their product catalogue that researchers can use as a reference many times over in the future.
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Abe's of Main
Abe's of Maine is a family owned and operated business, selling electronics since 1979. From the start, Abe's has earned a reputation in the industry for their great customer service and has a loyal customer base who shop with them for that reason. With a professional history like that, it was important to them to maintain that legacy online. PowerReviews launched a blanket of services to propel Abe's of Maine's sales, most significant was the Answer Box service.
" Incorporating PowerReviews into search and navigation was a no-brainer. User reviews and consumer content are the best ways to sell a product or seal a deal. "
Sarah Marcus
Director of Marketing at Abes of Maine
PowerReviews' AnswerBox solution displays question and answer conversations between shoppers and knowledgeable customers, or designated staff experts, right on the product detail page. It enables shoppers to ask their question, or see the answers to past questions, and gain the confidence needed to make a purchase decision.
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Cost Plus World Market
Cost Plus World Market began in the 1950's as a little store in San Francisco's Fisherman's Wharf and has remained a passionate company, offering the world's goods at low cost. PowerReviews worked with Cost Plus to open the customer's discussion about the quality of the products through Customer Reviews, keeping an important role of the company viable online.
" PowerReviews has given Cost Plus World Market an outstanding platform for collecting and managing customer-generated reviews. I am absolutely amazed at what a difference it is making for us - shoppers are really taking the time to review the products they love, and it's giving us new ways to promote top-rated products. It is rapidly becoming an important part of our marketing strategy. "
Warren Mazer
Director of E-commerce
Customer Reviews help consumers make informed purchase decisions with much greater ease. Review Snapshots are easy for customers to read and digest, Affinity Reviews and Social Navigation tactics proved to make a difference for Cost Plus, and offering consumers the opportunity to become Verified Buyers all brings them back to be repeat customers. Having this much weight on something as viable as Customer Reviews helps propel the marketing strategy for Cost Plus.
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We’ve been acquired by Bazaarvoice, Inc (NASDAQ: BV)!
Our combined team will bring together the very best of both platforms. To learn more about the acquisition, read the press release, and visit Bazaarvoice.com.
