Brands and retailers know the power of Instagram.
With the rise in popularity of the network, the demand for more advertising opportunities grows too. Data from DigiDay found Instagram ad spend has now eclipsed Facebook by as much as 23%, even though there are millions of more users on Facebook. The report also found both Instagram clicks (9%) and impressions (20%) outperformed Facebook.
And as brands find themselves spending more time on the network, it’s still challenging to know the exact Instagram sizes and ad dimensions for images and videos. Businesses are spending huge budgets on Instagram ads, so it might be worth your time to know what type of content will look the best.
We’re going to make it easy and break down all the Instagram sizes and ad formats by pixels, resolutions, aspect ratios and more to ensure you’re posting the highest quality content.
Jump ahead to any section to get the most up to date Instagram sizes for 2019:
Looking for all the Instagram sizes in one sortable place? Make a copy or bookmark our free up-to-date Google Doc that includes everything in this guide!
Instagram Bio Images
Your bio is incredibly important on Instagram. This is how users link to your store or find more information about you.
That’s why we’re going to start things off with every Instagram size and dimension you’ll need to know in the bio section:
Instagram Profile Photo Size – Recommended 110 x 110 Pixels
With approximately 80% of Instagram users following at least one business account, it’s important to make sure your shoppers find and recognize your account. Whether customers search for you or see you on Instagram paid ads, your logo should be well positioned in the Instagram profile photo.
Instagram Profile Details:
- Recommended Resolution: 110 x 110 pixels
- Maximum Resolution: 180 x 180 pixels
- Aspect Ratio: 1:1 and square photo (shows as a circle)
Instagram Thumbnail Image Size – Displays at 161 x 161 Pixels
When viewing a profile either on desktop or mobile, thumbnail images appear. Whether the post is a video or image, Instagram creates a thumbnail image in your profile. There’s no way to change the dimensions or ratio on the thumbnail images.
Instagram Thumbnail Details:
- Displayed: 161 x 161 pixels (thumbnail images)
- Aspect Ratio: Appears as 1:1
Instagram Stories Thumbnail Image Size
On the other hand, Instagram recently added image thumbnails for Instagram Stories. This content does not disappear after 24 hours like regular Instagram Stories, but instead, work as a curated image to link to specific video categories in your profile.
Instagram Stories Thumbnail Details:
- Displayed: Approximately 86 x 86 pixels
- Images Rendered: 150 x 150 pixels
- Aspect Ratio: Appears as 1:1
Instagram Image Sizes
In this next section, we’ll cover the various Instagram sizes for published posts. This includes any non-ad image type you can publish to your feed.
Instagram Square Image Size – 1936 x 1936 Pixels
There are three different dimensions for Instagram photos once they are published: square, landscape and portrait. The first one we’ll cover is square, which as you probably guessed, appears as a square on a user’s feed.
Instagram Square Image Details:
- Minimum Resolution: 600 x 600 pixels
- Max Resolution: 1936 x 1936 pixels
- Minimum Aspect Ratio: 4:5 (for square, landscape and portrait)
- Max Aspect Ratio: 1.91.1 (for square, landscape and portrait)
- Recommended Aspect Ratio: 1:1
- Image Formats: JPG or PNG (for all image dimensions)
- Max Image File Size: 30 MB (for all image dimensions)
- Recommended File Size for PNG: Under 1 MB as larger may be pixelated (for all image dimensions)
Instagram Landscape (Horizontal) Image Size – 1200 x 628 Pixels
Often used for nature and outdoor images, the landscape option is another one of the publishable dimensions. Landscape appears with less image height in feeds, often allowing your caption to appear without scrolling further down.
Instagram Landscape Image Details:
- Minimum Resolution: 600 x 315 pixels
- Recommended Resolution: 1200 x 628 pixels (or a minimum width of 600)
- Recommended Aspect Ratio: 1.91:1
Instagram Portrait (Vertical) Image Size – 1080 x 1350 pixels
Known as the portrait dimension, this shows content vertically in a user’s feed. This is one of the more common sizes because you have to choose the other two, while this works as the preset within Instagram. Additionally, this image format often takes up the majority of the screen–sometimes causing users to scroll down to read captions.
Instagram Portrait Image Details:
- Recommended Resolution: 1080 x 1350 pixels
- Minimum Resolution: 600 x 750 pixels (or a minimum width of 600)
- Recommended Aspect Ratio: 4:5
Instagram Stories Image Size – 1080 x 1920
With the addition of Instagram Stories, brands and retailers have another way to get content in front of users. The best part is this relatively new format works well for companies. In fact, a third of the most viewed Instagram Stories are from business accounts.
Instagram Stories Image Details:
- Recommended Resolution: 1080 x 1920 pixels
- Minimum Resolution: 600 x 1067 pixels
- Max Aspect Ratio: 9:16
- Minimum Aspect Ratio: 16:9 to 4:5
- Max Image File Size: 30 MB
Instagram Image Ads Sizes
You know it. Your shoppers know it too.
Instagram is a fast-growing ecommerce connection for businesses reaching their core audience. While this is just one of the benefits of Instagram, more brands look to Instagram ads to showcase their products.
Data shows that 72% of shoppers admit to purchasing a product they discovered on Instagram. So make sure your ads are correctly sized and fitted for the visual app.
Instagram Square, Landscape & Portrait Ads Image Sizes
Businesses have the option to select square, landscape or portrait dimensions for Instagram ads. These ads are placed within users’ feeds, but there are some guidelines to know before you get started.
Instagram Ads Image Details:
- Minimum Image Width: 500 pixels
- Minimum Aspect Ratio: 4:5
- Max Aspect Ratio: 1.91:1
- Aspect Ratio Tolerance: 1%
- Max File Size: 30 MB
- Image Formats: JPG or PNG
- Max Caption Length: Under 125 characters (2 lines of text will display)
- Max Text Length: 2200 characters
- Max Number of Hashtags: 30
Instagram Stories Ads Image Sizes
Just like the square, landscape and portrait image dimensions, Instagram Stories also allows photo ads. However, the details are a bit different because the image takes up the entire screen of the mobile device. These images have their own specific guidelines to follow.
Instagram Stories Ads Image Details:
- Minimum Image Width: 500 pixels
- Minimum Aspect Ratio: 16:9 to 4:5
- Max Aspect Ratio: 9:16
- Max Image Ad Duration: 5 seconds (or until user swipes out)
- Text to Image Ratio: 20% (more text may result limited delivery)
- Recommended Limits: Leave roughly 250 pixels (14%) text- and logo-free at bottom and top of the image (i.e. if photo is 1080 x 1920 pixels, ensure text, CTAs and logos are within 1080 x 1420 pixels)
Instagram Carousel Ads Image Sizes
Instagram carousel ads allow users to scroll horizontally through additional images. This is ideal for brands promoting variants of the same product or a list of products that go well together. Carousel image ads can be square, landscape or portrait dimensions. They follow the same size guidelines as the non-ad formats, despite a few variations.
Instagram Carousel Ads Image Details:
- Dimensions: Same as square, landscape and portrait
- Aspect Ratio: Same as square, landscape and portrait
- Image Formats: JPG or PNG
- Ad Text Guidelines: Same as Image Ads
- Max Number of Cards in Carousel Ads: 10 images
Instagram Video Sizes
Video content certainly appears to be one of the most valuable segments for brands and retailers. In fact, data from Tubular Insights found when consumers watch a branded social media video, 64% are more likely to make a purchase after viewing.
Statistics like this are the reason why so many businesses flock to Instagram. Video content is growing in popularity, but first–it’s time to learn the Instagram video specs:
Instagram Square, Landscape & Portrait Video Sizes
Much like the image dimensions, Instagram allows videos to follow the three main sizes we discussed earlier. Check out the specific guidelines before you upload your videos to the social media channel.
Instagram Video Details:
- Minimum Video Width: 500 pixels
- Minimum Aspect Ratio: 4:5
- Max Aspect Ratio: 1.91.1
- Recommended Aspect Ratio: 1:1 (square), 1.91:1 (landscape), 4:5 (portrait)
- Video Formats: MP4 or MOV recommended (full list here)
- Max Video File Size: 4 GB
- Video Length: 1 to 120 seconds
Instagram Stories Video Sizes
Instagram Stories gives users the chance to quickly scroll through content and eventually, a slew of ads. The quick moving Instagram Stories are a challenging format for some brands and retailers, but it’s critical to get the appropriate sizes and formats down, so your content meets the requirements and looks fresh.
Instagram Stories Video Details:
- Minimum Image Width: 500 pixels
- Minimum Aspect Ratio: 16:9 to 4:5
- Max Aspect Ratio: 9:16
- Video Formats: MP4 or MOV recommended (full list here)
- Max Video File Size: 4 GB
Instagram TV Video Sizes
One of the newest features to come to Instagram is IGTV or Instagram TV. Much like the explore option, this allows users to go through curated video content based on your interests to watch longer video content. Users can subscribe and get the video content as it’s uploaded.
Instagram TV Video Details:
- Aspect Ratio: 9:16 (no landscape)
- Minimum Resolution: 720 pixels
- Video Format: MP4
- Video Duration: 15 seconds to 10 minutes (large or verified accounts have up to 60 minutes, but must upload videos via desktop)
- Max Video File Size: 650 MB for up to 10 minutes and 3.6 GB for up to 60 minutes)
- Frames Per Second: 30 FPS
- Video Cover Photo Dimensions: 420 x 654 pixels
- Video Cover Photo Aspect Ratio: 1:1.55
Instagram Video Ads Sizes
Instagram is an ecommerce opportunity for brands and retailers to get discovered. In fact, 60% of users discover new products on Instagram, which why you should be targeting your demographics here.
Instagram Square, Landscape & Portrait Video Ads Sizes
It should come to no surprise that Wordstream reported more than half of videos are watched on mobile devices. Luckily for advertisers, Instagram allows paid content to appear on all three video dimensions.
Instagram Video Ads Details:
- Minimum Video Width: 500 pixels
- Minimum Aspect Ratio: 4:5
- Max Aspect Ratio: 1.91.1
- Recommended Aspect Ratio: 1:1 (square), 1.91:1 (landscape), 4:5 (portrait)
- Video Formats: MP4 or MOV recommended (full list here)
- Max Video File Size: 4 GB
- Video Length: 1 to 120 seconds
- Aspect Ratio Tolerance: 1%
- Max Caption Length: Under 125 characters (2 lines of text will display)
- Max Text Length: 2200 characters
- Text to Image Ratio: 20% (more text may result limited delivery)
- Max Number of Hashtags: 30
- Video Captions: Optional
- Sound Required: No
Instagram Stories Ad Video Size
Instagram’s own data shows it currently has more than 2 million monthly advertisers, which makes the platform a must for brands and retailers. Additionally, half of businesses create at least one or more Instagram Stories a month. Get the right Stories video specs to publish clean and valuable content.
Instagram Stories Ads Video Details:
- Aspect Ratio: Same as non-ad Stories video
- Video Formats: Same as non-ad Stories video
- Max Video File Size: Same as non-ad Stories video
- Max Video Ad Length: 15 seconds (then users can exit or select full duration)
- Max Video Ad Duration: 60 seconds
- Text to Image Ratio: 20% (more text may result limited delivery)
- Ad Text Guidelines: Same as Stories Image Ads
- Video Captions: Not available
- Sound Required: No
- URLs: Avoid URLs in ad text (not clickable)
- Recommended Limits: Leave roughly 250 pixels (14%) text- and logo-free at bottom and top of the image (i.e. if photo is 1080 x 1920 pixels, ensure text, CTAs and logos are within 1080 x 1420 pixels)
Instagram Carousel Ad Video Sizes
Publishing more videos isn’t necessarily an overkill for customers. Invisia’s list of video statistics showed 90% of users say video plays an essential role in their path to purchase. That’s why Instagram provides carousel video ads, which shows your shoppers multiple videos in a single ad.
Instagram Carousel Ads Video Details:
- Dimensions: Same as square, landscape and portrait videos
- Aspect Ratio: Same as square, landscape and portrait videos
- Video Formats: Same as square, landscape and portrait videos
- Max Video File Size: 4 GB
- Ad Text Guidelines: Same as Image Ad
- Max Number of Cards in Carousel Ads: 10 videos
- Max Video Duration: 120 seconds
- Video Captions: Optional
- Sound Required: No
To put this information together, we pulled the Instagram sizes from the following sources:
If you’re a business looking to connect Instagram to your product pages to take advantage of user-generated content, contact our team to learn more about the PowerReviews Visual and Social Suite!
Reality check: selling on social media isn’t taboo.
Although brands and retailers once tiptoed around sales messages directed toward their followers, today consumers embrace social commerce with open arms.
New data from Avionos shows more than half of all consumers have already made purchases directly from social media. Meanwhile, product-related posts represent the most popular type of social content in terms of shares and engagement.
Social commerce isn’t as simple as hitting your followers with offer after offer. In fact, some of the most effective ways to encourage your followers to buy is by going beyond social media itself.
Listen–brands and retailers don’t score sales via social media by accident. You need a strategy.
To better navigate the world of social media and ecommerce, we’ve put together a five step social commerce playbook for brands and retailers wanting to drive more sales to modern buyers:
1. Empower Your Customers to Be Your Best Billboards to Drive More Sales
If you want to convert more social followers, look no further than your own customers.
User-generated content in the form of customer photos represents some of your best marketing firepower. There’s a reason why brands are curating and publishing UGC like crazy right now.
After all, PwC found social media to be the No. 1 channel for inspiring purchases from consumers.
From product recommendations to customer photos that pop up in people’s social feeds, enabling your audience to advertise on your own behalf is a game changer.
And encouraging customers to boost your products is easier than you might think. For starters, social-savvy consumers absolutely love to talk up their latest purchases and will oftentimes tag the brands they support.
Maybe they want a shout-out themselves. Perhaps they just want to show you a bit of love.
Regardless, what better way to show off your products than through satisfied customers in the real world? This sort of authentic marketing and advertising is night-and-day versus a lifeless product photo.
Don’t Be Afraid to Ask
But again, this sort of promotion doesn’t happen by accident.
Branded hashtags are a huge piece of any social commerce strategy. Hashtags do double-duty of allowing brands to track their social mentions and reach while also giving customers a point to promote their product photos.
For example, here’s how TopShop promotes its #topshopstyle tag in their Instagram bio (and note how it was featured in the photo above).
And by publishing user-generated content, you can promote your products directly without coming off like a salesperson. It never hurts to specifically ask for styles and looks for apparel brands.
Other industries can use the same strategy by implementing a branded hashtag to get people talking and more importantly, sharing content. This is this type of brand loyalty you want.
User-generated content is a cornerstone of social commerce. That said, curating and publishing means that brands need a streamlined way to discover customer photos and get permissions for them.
Thankfully, tools features from PowerReviews like the Visual and Social Suite help brands manage, collect and display social content from their customers. Our native collection tools are hands down the best in the industry because we believe in making it easy for customers to provide authentic content.
Want to see how our tools do the legwork on behalf of brands and retailers? Schedule a demo to see how PowerReviews empowers businesses by collecting more reviews and social content to increase buyer confidence.
2. Use Social Presence to Increase Your Conversions
Customer photos are a brilliant way to encourage social commerce and more engagement on your brand accounts organically.
However, your social content is also valuable for paid campaigns as well.
How so? Check out how REVOLVE saw an insane lift in ad engagement and conversions through running paid ads on Facebook centered around their social photos.
As noted, not all elements of social commerce are restricted to social media. For example, brands like Steve Madden use their Instagram content as part of their email marketing campaigns.
Given the effort it takes to both create and acquire social content, double-dipping it across multiple channels flat out makes sense. This ultimately allows you to squeeze even more of an ROI from your social marketing.
But arguably the best place to leverage your social content is on site. Many brands feature look books, which pull from their Instagram feeds to bring their products to life.
Here’s a great example from Skechers promoting this content across their site.
This again speaks to the importance of curating social content and how doing so can result in more sales. Applying this content to your website and product pages is a surefire way to increase your customer engagement strategy and build a sense of trust among your shoppers.
3. Reach New Audiences Through Influencer Marketing
For the sake of social commerce, brands are upping their influencer marketing budgets in 2019.
How much so?
Businesses are growing their influencer budgets by a staggering 65% in 2019. That’s up from the 39% influencer budget businesses reported just in 2018.
Considering how both millennial and Gen Z customers are turned off by traditional marketing messages, this trend makes perfect sense. Brands need to achieve a certain sense of authenticity among their customers if they want to nurture them and earn their business.
Influencer marketing represents sort of a spin on user-generated content, encouraging paid relationships between brands and users with relevant audiences to those same brands.
These audiences might mirror your target customer demographics or allow you to tap into a totally new market. No matter what industry you’re in, brands are taking advantage of influencer relationships.
Although influencers are most often associated with the fashion space, just about any type of business can get in on board. Kitchen Aid frequently highlights its influencers on social media.
Additionally, influencer marketing is fair game for brands and influencers of all sizes. Even household names like Levi, with millions of followers, regularly engage with smaller influencers.
This signals why micro-influencers are so valuable, given their highly engaged audiences and a sense of authenticity that comes with being “the little guy,” so to speak.
Of course, building these sorts of relationships takes a lot of research and vetting. That’s where PowerReviews again saves the day with its Influencer and Sampling Suite.
With access to a massive network of everyday influencers, brands and retailers are capable of engaging a slew of new audiences, while ramping up their user-generated content at the same time.
Our product sampling offerings through BzzAgent allow businesses to generate reviews, visual content and new buyers with ease. This approach to influencer marketing is much less time-consuming and simpler for businesses to scale–versus reaching out to influencers one-by-one.
4. Adopt a Hybrid Social Commerce Strategy (Hint: Include Both Paid & Organic)
Let us say tell you this–there is no single “silver bullet” for social commerce.
Brands should be willing to experiment with different channels, including both paid and organic. Likewise, businesses have to understand their own strengths of each channel to make the most of their efforts.
We’ve talked quite a bit about Instagram and know it’s a hotbed for social selling between organic promotion, shoppable posts and influencer marketing. If nothing else, it’s a fantastic platform for keeping your followers up-to-date on your products.
However, it doesn’t have to be your only social network where you sell your products. Even though Facebook has seen a notably drastic fall in organic reach for brands, its ad platform remains unparalleled.
For brands looking to retarget site visitors or run offers for past customers, tools such as dynamic advertising and remarketing ads could be your bread and butter. It’s all about experimenting with what works with you–and obviously, your customers.
But don’t stop at Instagram and Facebook.
Pinterest has become a valuable–and oftentimes overlooked–avenue for both organic social commerce. The platform’s audience has a ton of buying power and is more than willing to spend.
According to Pinterest, 83% of weekly users have made a purchase based on pins from brands they follow. That’s a lot of buying and selling on the platform you might have been ignoring.
And although Twitter may not be known for its social selling power, it is an invaluable network for providing customer service and building relationships with customers. It’s so simple to go back-and-forth on Twitter.
You also have the chance to make meaningful touch points with followers along the way.
No matter social platforms are your go-to, your priority beyond social commerce should be listening to your customers. After all, not all of your social content is going to be purely promotion.
Simply having conversations with your customers can lead you to crucial insights for social selling.
And hey, that leads us to our last point!
5. Listen Carefully to Your Social Customers
Modern customers aren’t shy when it comes to sound off on social media.
Whether it’s a product that they’re in love with or something that disappointed them, brands should listen carefully to any and all customer feedback they receive.
This is especially true when it comes to products that customers might want to purchase in the future. Just a simple acknowledgement from Hot Topic, in this example on Twitter, can mean all the difference.
Listening to the wants and needs of your customers is a no-brainer, but is especially important in an era where consumer relationships are so transparent.
Valuable feedback from customers in any shape or form is another overlooked piece of social commerce. The ability to share the positive experiences of people who’ve purchased from you helps ease the minds of folks on the fence about doing the same.
Attention Brands: Listen to Customers on Your Retailer Sites
More often than not, brands are actually paying some attention to customers on social media and throughout their own websites. But what about retailer sites selling your products?
Say your brand is PING Golf, which sells an assortment of equipment and apparel across the web. And one of your biggest retailers, PGA Tour Superstore, sells your golf clubs.
Luckily, the PGA Tour Superstore does a fantastic job of including questions and answers software, which provides answers to purchase-blocking questions by verified buyers or its own customer support team. But what if your buyers are still a little undecided?
That’s why we created Brand Engage, a platform for brands to connect to potential customers across their retailer sites on the PowerReviews Open Network. In this example, we can see the PGA Tour Superstore provides a great answer to consumer question.
But what if your brand could do this across more retailers?
Brands should address all forms of feedback and Brand Engage makes it easier.
Anything you can do to boost your brand reputation across product pages and social media is essential to effective social commerce.
Want to learn more about Brand Engage? Join our network to connect to some of the leading global retailers in the PowerReviews Open Network!
Is Your Brand on Board With Social Commerce?
Consumers today are more than happy to purchase products via social media. But as noted in this guide, you need a scalable strategy to make it happen.
Rather than settle with the occasional social sale, think about how you can take your follower count and translate them into consistent, loyal buyers. Translate your social presence into dollars and cents while building more meaningful connections with your customers along the way.
Have any recommendations to improve strategies? Hit us up on Twitter!
At the heart of every search, there’s an intent to learn.
For those in ecommerce, search is one of the most critical stages to attract and persuade shoppers. People do research to understand a product or its value, which is why so many marketers focus on improving SEO for ecommerce.
Did you know that 35% of consumers begin their purchasing journey on a search engine?
The biggest problem is when consumers search online, they get a wide variety of results. And if your products aren’t showing in search, you lose out on discovery and site traffic.
If you want to rank your product pages online, there are specific ecommerce SEO tactics to learn. While the world of SEO can seem intimidating, don’t panic: we’re going to take you through some of the basics of how to get product pages into search engine results.
Here are the four main areas of focus we’ll cover in this guide:
- Content and Keywords
- Technical SEO Strategies
- How to Get Backlinks
- SEO Analytics Tools to Use
Click the jump links to move ahead to each area of focus.
We’ll divide our top nine tips to improve SEO for ecommerce within each section. By the end of this guide, you’ll know the steps to drive serious traffic to your product pages.
Let’s get started:
Optimize Your Product Pages & Content Marketing
Search engines care a lot about content. From the words you use in your product descriptions to the articles you post on your blog, content is one of the most important factors in SEO for ecommerce.
Here are three ways to optimize your content for success:
1. Do Your Keyword Research Right
Each and every page on your website must be optimized with appropriate keywords and phrases.
These keywords are words most associated with your content. Again, think of a search as an inquiry to do research. What do you provide them with your content in their research efforts?
Keywords also help the actual search engines understand your page and direct the traffic to appropriate users to find it. No matter how many pages you have on your website, each one needs to be optimized.
If this seems like a daunting task, prioritize your most important pages by traffic, new users or purchases. You’ll be surprised to find a lot of your best performing organic pages are likely already ranking for some keywords.
This makes it even easier to open Google Search Console (which is an absolute must to connect to your ecommerce site), open performance and search your queries for the keywords most associated with your landing pages by clicks and impressions. You can filter pages to break down each page.
Get Help With the Right Tools
Another way to research keywords correctly is through a great and low-cost tool like KWFinder by Mangools. This tool gives you a list of similar keywords, showing you how difficult it is to rank for each one and how many searches this keyword gets per month.
You’ll also see a list of the pages currently ranking on search engines with this keyword and how difficult it is to beat them. A good keyword for a product page should have:
- Low difficulty rating
- Consistent search trends
- A few hundred searches per month (not too much to avoid getting lost in the noise)
- Match your product’s intent and be relevant to your shoppers
To go further on the idea of your searchers’ intent, you need to think about exactly what shoppers are trying to learn with that keyword. Are they looking for articles and informational pages? Or are they looking for products to buy? Does it make sense for you to appear in the search engine results page (SERP)?
Say your potential readers search the common pain points of social media marketing, the keyword social media challenges doesn’t fit your audience’s intent. Do some research on the keywords you like before you target them and make sure you’re talking to the right audience.
2. Include Long-Tail Keywords Wherever Possible
Long-tail keywords are phrases with four or five words. These keywords are more specific and narrow searchers down to a very specific intent or inquiry. For ecommerce brands, this is critical toward your products.
Again, moving away for a simple–yet competitive keyword such as cat toys to the long-tail keyword remote control cat toys increases the specificity. This helps your shoppers find your products in the weeds of all the results pages.
Remember: each product page should target its own unique keyword for optimization. It’s important your keywords are as specific as possible to each individual product or have the appropriate canonical set up to tell search engines what the original product should appear.
This is necessary ecommerce SEO tactics for brands who might sell very similar products, but need product pages for each variant.
Where to Insert Keywords on Product Pages
Now that you have your keyword, where should you put it? Start with your page title and headers where it makes sense.
This is where your keyword needs to stand out. However, don’t add too many of the same keyword in all your H1, H2 and H3 as it might appear as keyword stuffing.
Next, make sure to include the keyword in these key places:
- The page’s URL: Does the exact keyword appear as close to the domain or subfolder as possible?
- Image alt text: Image alt text is typically used for readers with visual impairments, but keywords here still help SEO.
- Product description text: This should be a no brainer, but you’d be surprised how many leave out the keyword in product descriptions.
- Metadata: Your meta title and meta description should both contain the keyword.
Remember: don’t stuff keywords where they don’t belong. Check out how Knix does this with their short but snappy product page copy.
All of the copy reads naturally and also tells a great story. This product page is written for buyers, not for search engine bots. And while you want to rank and use prevalent keywords, there’s a natural order toward using them.
Make sure your product pages read the same.
3. Create a Fantastic Blog
Now more than ever, creating a blog full of interesting content is essential to get seen in search engines.
In fact, HubSpot has notoriously examined the data and found B2C companies posting blog articles more than 11 times per month get more than four times as many leads than companies posting four or less. Additionally, those who post more frequently were found to have almost triple the web traffic.
So, it’s time to create a blog for your ecommerce website. Write about issues that affect your customers, how to use your products or feature happy customers. Use some of these posts to link back to your product pages to drive more traffic.
Vinebox is a company that offers subscriptions for wine-lovers to taste new wines. Their blog is perfectly crafted to appeal to their audience and draw in new traffic.
Take Care of the Technical Side
Technical SEO may not be the fun part of SEO for ecommerce. Unfortunately, it’s absolutely necessary. Here are two things you need to be doing in order to ensure your ecommerce website is healthy and operational:
4. If You Haven’t Switched to HTTPs, Do It Right Now
Site security is extremely important and this especially true for ecommerce websites. In order for people to trust you (and for search engines to trust you), you need to be using an SSL certificate on your website.
That means in the URL, you’ll see https://yourwebsite.com, instead of http://yourwebsite.com. An SSL certificate makes your website more secure, which is important since people will be entering payment information.
You can normally get an SSL certificate through your hosting provider, or through another certificate authority such as Let’s Encrypt.
5. Add Structured Data Markup to Your Product Pages
Structured data is the information you add to your website in a way that allows search engines to understand what your pages are all about. Essentially, your structured data works as a walkthrough for search engines to know what you’re doing. And in turn, adding this code helps your products rank better since search engines know much more about your content.
The problem is it will involve coding, so make sure you befriend your front-end developers. This kind of structured data allows your product pages to show ratings, pricing and whether or not the product is in stock, all from the SERPs:
To take it even further, by partnering with a ratings and reviews provider like PowerReviews, we work specifically with Google to enter your product data appropriately to help appear in search.
Want more information on SEO for ecommerce benefits with a ratings and reviews provider? Contact our team today to schedule a demo!
Get Backlinks to Your Site
Backlinks are links from other websites that point back to your pages. These are super important to search engines.
Not only are the essential to ecommerce pages, but they have a huge effect on whether or not your pages will be ranked. But how can you get backlinks to a product page? Here are two of the best ways:
6. Work With Influencers
By working with micro-influencers or everyday influencers, you create content. And when you start building all of this user-generated content, you also get the valuable backlinks from their blogs when they mention your brand.
While some influencers work solely on social media, many have thriving and authority-packed websites that can be goldmines for backlinks.
So, while working with influencers and doing product sampling, ask them to write a blog post about your product with a link back to your page. With a few of these valuable backlinks to your main products, you’ll have a good start toward healthy SEO for your ecommerce website.
7. Get Your Products on Resource Pages
People love to read listicles that cite the best products in a certain topic. How many articles do we see every day about the best acoustic guitars, the best waterproof smartphones or the best travel backpacks?
Another great way to build backlinks is to try and get your products on those kinds of resource pages.
First, find the right pages. By searching Best + [your product], you’ll find plenty of list articles to contact for a product feature. To make sure their backlinks will be valuable, run the site through an authority checker, like SiteProfiler.
Metrics like Domain Authority and Trust Flow help you see if the website has enough SEO power to help you. Remember, getting links from lower domain authority ranking sites is good. However, getting links from pages that have higher domains than you is best.
Once you find the right pages, it’s time to contact the site owners.
This will take time and patience, and a lot of email power. Using a tool like Mailchimp, you can send out multiple emails faster, but remember to personalize each message.
It should look something like this:
Obviously, not everyone will respond. But, if you send out enough of these emails, you’ll get some great new backlinks for your product pages and likely a lot more sales.
Use the Right Tools to Monitor Your Progress
If you really want to succeed at SEO, you’ll need to use the right tools to monitor your website’s situation. Here are two things you’ll need to be keeping track of:
8. Track Your Rank With an SEO Tool
There are plenty of SEO tools that give you information about SEO health, page rankings and much more.
If you’re looking for just the basics, though, try a tool like SERPWatcher.
This rank tracking tool has a lower price, and allows you to keep track of how your pages are ranking for different keywords without all the added frills. You’ll also be alerted to any important changes.
For a more complete SEO tool, try Ahrefs or SEMRush. These tools gives you a more detailed view of what’s going on with your website and they both allows you to track your competition.
By keeping track of your rank, you’ll understand why your pages are ranking for certain keywords and where you can make improvements. This is important for tracking changes you make, for better or for worse.
9. Monitor Website Traffic With Google Analytics
Setting up Google Analytics on your website is also a must if you want to understand your audience and customers. Google Search Console and Google Analytics are probably a SEO’s two best friends, so make sure you fully implement both if you haven’t already.
As for Google Analytics, view under the Acquisition tab to see an overview of your website traffic and how people are arriving to your website.
This gives you a great idea of how many people are coming in from organic search. Use this section to watch how many conversions come from those who found you in the search engine results page versus social or paid traffic results.
Using Analytics, you’ll see whether or not your SEO efforts are working and find the areas where you need to improve.
Get a Handle on SEO for Ecommerce & Boost Your Product Page Traffic
If you want to get more traffic to your product pages, you need to pay attention to SEO. Once you get the technical things out of the way, you’ll need to create attractive content and develop solid backlinks. And of course, always keep an eye on how your changes affect the SEO of your website by using the right tools.
These SEO tips are the groundwork for healthy product pages. The rest is up to you: put these methods into practice and you’ll see just how valuable SEO can be for your business.
Endorsements from famous people don’t carry as much weight as they used to. We now live in an age where consumers value the opinions of real people over big-name celebrities or even influencers.
So, what does that mean for brand advocates?
As pointed out by Convince and Convert, 92% of consumers trust brand advocates while only 18% trust influencers.
And what does that data mean for your brand?
For starters, your customers want authentic interactions with your brand. One of the best ways to build trust in your brand is by involving people your target audience relates to.
Brand advocacy allows you to increase word of mouth around your company in an authentic way. When implemented correctly, a brand advocacy strategy enables you to build trust and grow your audience.
In this post, we’ll tackle the ins and outs of establishing a brand advocacy program for your business. You’ll also discover the right methods for identifying brand advocates and how to enable them to spread the word about your products.
What Are Brand Advocates?
Brand advocates are typically existing customers or employees who spread positive word of mouth about your products. These individuals know, like and trust your brand and they’re happy to talk you up to their friends, family and followers–usually for free.
What’s the Difference Between Brand Advocates & Influencers?
The difference between brand advocates and influencers is while both “spread the word” about your brand, influencers typically work transactionally, while advocates work more like your employees or biggest fans.
- Influencer marketing is highly transactional. You pay or sponsor influencers or micro-influencer to post content about your products and it works much like a celebrity endorsement, but at a smaller scale.
- Brand advocacy is all about harnessing the goodwill of people who are already familiar with your brand. While advocates can certainly be incentivized through product samples or free giveaways, their main motivation isn’t the perks— it’s the fact they genuinely feel connected to your brand.
Another distinction? Influencers talk to their “audience,” while advocates share their thoughts with their network of friends and relatives.
How to Successfully Identify Your Brand Advocates
Now that you’re all caught up with what brand advocates are (and what they aren’t), it’s time to figure out how to identify the right ones to work with. Below are the steps you can take when finding brand advocates.
Understand Your Target Market
The first step to identifying brand advocates is to get clear on who you’re trying to reach. Who’s your target audience? What’s their age group? What do they value? Answering these questions will help you figure out the right advocates to approach.
Let’s say that you’ve decided to market to moms in their 30s who want to stay fit and work on meal prepping. You can do research on that audience and determine the types of people that they follow and listen to.
From there, you’ll have a better idea of the types of advocates to engage.
Look for People Who Are Already Talking About Your Brand
Once you have a profile of the types of advocates that you want to work with, run a social media search for people who are already mentioning your brand in their content. Here are six easy ways to do this:
1. Turn to Your Brand Mentions
Search your social networks for people who mentioned your brand name. Note that these mentions don’t necessarily have to be “official” tags (i.e., with an “@” sign). In many cases, you’ll find the most authentic brand mentions in these untagged posts.
Keep an eye out specifically for people who are responding to questions from other users. For example, in the Twitter conversation below, we see an authentic exchange between moms talking about infant car seats:
These are the types of posts to keep an eye out for. You can use social media listening tools to find and track conversations like this going on about your brand.
2. Look for People Who’ve Tagged You in Their Photos
If you want your brand advocacy program to be more visual, go through your photo tags to identify people who are talking about your brand.
Once you find individuals who fit your advocate profile, put them on a list of users to reach out to.
3. Dig Into Your Product Reviews
The best brand advocates are the ones who are already buying from you. It’s smart to go through your existing customer base to identify advocates you can work with.
One of the easiest way to find previous shoppers who love your products is to look for people who are already sharing positive customer feedback about your products. Go through your ratings and review content on your product pages and identify those who left positive reviews.
See what customers are posting visual content, leaving multiple reviews and certain keywords that pertain to your products. For some brands, this sounds like a lot of manual work.
We get it.
However, we built Product Pulse specifically for this reason. PowerReviews provides brands and retailers with a sentiment analysis tool to easily dig through review content and find helpful insights.
Want to see it in action? Request a demo today!
4. Review Your Sales Reports
Try to go through your sales reports to see your most active customers. If someone is buying from you repeatedly, chances are they’re a fan of your brand and they’ll happily advocate for you.
This is also a great opportunity to help form your target audience for brand advocates. Sales data let’s you segment your audience, develop messages and find new consumer insights.
It’s about how you connect these insights to your advocacy program!
5. Consider Your Employees’ Communities
Your employees are excellent brand advocates.
Think about it: they work for you, so they know all about your products. And since your staff are already familiar with your story, brand guidelines and rules of conduct, getting them on board your brand advocacy program will be an easy process.
One example of a company that invests in employee brand advocacy is Macy’s. Last year, the retailer launched Macy’s Style Crew, a community of Macy’s employees who are actively posting beauty and fashion content featuring Macy’s products.
Don’t be afraid to use the power of your employees’ communities, like on social media, to promote and communicate their love for your brand.
How to Enable Brand Advocates
Have you already identified people you want to work with? Great! The next step is to connect with brand advocates and encourage them to spread the word about your products to their network.
The following action steps can help you do that:
Be Authentic With Your Outreach
There are several ways to get in touch with brand advocates and the right approach depends on the channel they use. For some brand advocates—such as customers who’ve left reviews—email is the most efficient way to get in touch.
For others, social media comments or direct message are a better approach. Regardless of how you decide to get in touch with them, strive to be authentic and relatable with your approach.
Let your advocates know that you’re grateful for the business and the positive words they’re sharing. Specifically reference the products that they bought or the content they shared, so that they feel like you’re personally connecting with them.
The luggage brand Away, for example, sends personalized replies to customers who mention its brand on social media.
Incentivize Them to Share
Offer up incentives such as discounts and rewards for people who share your products with their friends. To maximize efficiency, integrate this effort with your rewards or loyalty program, so members easily earn points for their referrals.
Buda Juice, a company that sells pressed juices, for instance, includes friend referrals and social sharing in its loyalty program. Members earn $50 points— equivalent to $5—for every friend they refer who makes a purchase.
Another way to earn? Buda Juice gives customers 50 points for following the brand and sharing its content on Facebook, Instagram and Twitter.
Offer Free Samples
Another way to encourage advocates to spread the word about your products? Give them merchandise to talk about. Implement a product sampling program, in which you send free samples to select customers.
If you select the right brand advocates (i.e., highly engaged individuals who fit your target market), then chances are good that they’ll review your products.
Case in point: Vornado, a brand that sells fans, heaters, air purifiers and humidifiers, ran a product sampling initiative to garner reviews for its new products as well as specific items in its catalog.
The program saw a whopping 97% response rate from advocates who wrote a review after receiving product samples. What’s more, the reviews collected from the initiative were 44% longer, indicating that the users who wrote them were highly engaged.
Build Relationships, Not Just Campaigns
Brand advocacy works best when you build relationships, as opposed to one-and-done campaigns. If you’re going to establish a brand advocacy program, you should commit to constantly engaging with your advocates.
You need to do the following, consistently:
- Follow your top brand advocates on social media
- Monitor your social feed for mentions and tags
- Share and reply to the posts of brand advocates
The key is to routinely do these things. You want to be known as a brand who consistently connects with its customers and advocates. In doing so, you’ll not only encourage brand advocates to keep spreading the word about your products, but you’ll also attract new ones.
The apparel retailer Showpo is a great example of a brand that does an excellent job with brand advocates. Their customer engagement strategy is on point as they quickly and regularly promote their buyers.
The Showpo regularly “likes” posts from its customers. Its team also makes an effort to send direct messages to those who mention the brand on social media.
Additionally, Showpo regularly reposts customer content featuring its products. This is a great way to keep customers engaged.
- Pro tip: If you’re looking to actively share and repost the content of your followers, manage all your efforts through a visual marketing and social content platform that enables you to stay on top of communications (e.g., outreach messages, permission requests for reposting, etc.) from one place.
Doing so will make your advocacy efforts more efficient, and you’ll easily track your shares and reposts with ease.
Tap into the Power of Communities
You can further strengthen your relationships with advocates by building a community around your brand. Make people feel that they are part of a group of like-minded individuals.
Doing so reinforces the connection that your customers have with your brand — and with each other. This boosts loyalty and keeps you top of mind which, in turn, leads to more word of mouth and referrals.
The fitness brand Peleton is a master at community building. Peleton was one of the first brands to leverage Facebook groups.
It created the Official Peleton Member Page, a place where customers can share stories, ask questions and stay up-to-date with company updates.
The effort proved to be successful. Peleton’s Facebook group has more than 164,000 members and sees 200+ posts per day. The initiative even led to spin-offs, including the Official Peloton Mom Group, Official Peloton Power Zone Pack and Official Peloton UK Member Group.
See if you can adopt a similar approach. If you have an active base of customers and advocates, create a community where they can meet like-minded people and build a stronger relationship with your brand.
Brand Advocacy Is a Must in Marketing
As more consumers crave authenticity in their social and brand interactions, traditional advertising and endorsements just won’t cut it anymore. You need to start enabling the most active members of your customer base to advocate for your brand.
Doing so will lead to higher brand awareness, favorable word of mouth—and ultimately—more sales.
Consumers want products faster, cheaper and without the fluff. So what are brands doing?
An increasing amount are cutting the middle man (sorry retailers) and relying on their own brand manufacturing to sell directly to consumers. Even though the current ecommerce market is incredibly competitive, we’ve seen more brands take advantage of direct to consumer marketing and succeed.
A recent eMarketer report found almost half of internet users expect 40-100% of their purchases to be from direct to consumer brands over the next five years.
Connecting directly with your customers gives brands the upper hand to to be the one-stop shop for their target demographic. More importantly, it prevents customers from in-store shopping or even ordering certain products on online retailers.
That means there’s a lot less comparison shopping–especially when consumers get their everyday products cheaper, faster and often through a monthly subscription.
While that might sound like a win-win strategy for direct to consumer brands, hold that thought for a second.
Whether you create an amazing product launch strategy or increase social media ad spend, there’s still no easy and sure-fire way to get your direct-to-consumer brand to immediately sell. One of the biggest challenges for direct to consumer marketing is getting off the ground in the first place.
That’s because you rely less on foot traffic and more on marketing strategies to target small audiences who might be interested. Consumers already have their typical path to purchase–go online to shop major retailers or buy your everyday products in store.
Disrupting this path definitely worked for some brands, but certainly not everyone. That’s why we’re providing 10 ways to scale your direct to consumer marketing and win in the ultra-competitive ecommerce landscape.
1. Give Your Customers a Personalized Web Experience
Consumers crave an emotional connection. People want to be treated like people, not just numbers.
That’s why successful direct to consumer marketing strategies typically have something in common–personalization marketing. By creating customer experiences based off purchasing behaviors and what consumers truly want, direct to consumer brands build easy and effective buyer journeys.
In fact, a study by Salesforce found 84% of consumers said personalization is a very important aspect for businesses to win them over.
The same study also found 67% of customers will pay more for a great experience with a brand. This is why direct to consumer marketing works so well. Brands create better experiences when they personalize and act as the one-stop shop for their needs.
Trunk Club does this perfectly. The direct to consumer clothing company gets their shoppers to work directly with a stylist to help personalize the type of clothing that gets shipped.
While other direct to consumer brands offer a similar product, Trunk Club takes it a step further to provide more personalization. The company succeeds because customers know they’ll love what comes in their wardrobe box.
More Than Just Meeting the Needs of Consumers
Personalization is more than just meeting customer expectations–it’s all about exceeding them. Another Salesforce report on customer experience discovered 72% of consumers expect businesses to understand their needs and expectations.
The majority of respondents also added that this affects their brand loyalty. Research showed that consumers were twice as likely to pay attention to personalized offers as compared to general offers.
While retailers have the ability to promote and highlight its brands, direct to consumer marketing goes beyond by giving consumers exactly what they need.
Casper could’ve stopped at mattresses and bedding, but the brand understands there’s more to a good night sleep. They’re constantly working to provide more products to go above and beyond customer expectations.
2. Drive More Connection & Engagement Through Content
Much like personalization, great direct to consumer brands also connect and engage their audiences really well. These brands make better connections with their core customers through effective content strategies.
Brands need to bring a level of personality that allows shoppers to see them as personal and real. For example, Dollar Shave Club knows shopping for razors is not only expensive, but annoying.
The content pushed on social media and through various ad campaigns all try to build a better connection with the men who buy razors. In the example above, Dollar Shave Club connects with its consumer base by talking about one of the biggest questions people have about carry-on items–can you bring a razor?
The best way to build a relationship with a person is to talk with them and provide them information that actually helps. If it’s not product information, another way to connect through content is by being transparent.
Everlane is known as a fully-transparent clothing brand. And to ensure its customers know where their products come from and how they effect the environment, Everlane uses social media to speak out on issues.
Get Your Shoppers Involved
Again, content is a great way to connect to your customers and one way direct to consumer marketing works well is with user-generated content. Data from CrazyEgg shows that user-generated content gets viewed and watched 10 times more than brand content.
With so much trust in other shoppers’ opinions, why wouldn’t you create an easier path to showcase their content about you? Once again, transparency is key. However, showcasing your products through the eyes of your customers removes doubt in the purchasing decision.
Everlane does a great job of this as well by reposting images of real people using their products on social media. The point is to show your products working for everyday people.
With the help of PowerReviews’ Visual and Social Suite, direct to consumer brands can easily collect, authenticate and display user-generated content to their website or product pages.
This gives shoppers the confidence to know your direct to consumer marketing is trustworthy and effective.
3. Make the Online Shopping Experience Better Than In Store
Innovation is key to building good customer relationships. It’s your job as the brand to discover ways to make the customer experience even better and drive loyalty to get shoppers to come back.
But for direct to consumer marketing, it’s about creating better online experiences than in store. The direct to consumer industry relies heavily on returning customers and continued subscriptions.
The challenge is winning over shoppers to return.
Data from a Temkin Group infographic found 87% of loyal customers will purchase again. Additionally, 79% will recommend your brand to friends or family.
Direct to consumer marketing allows you to build straightforward relationships, which leads to more loyalty. A good brands in the direct to consumer world not only keeps their shoppers loyal, they prevent them from needing an in-store experience.
One of the most popular avenues to win over customers and prevent the in store buy is through free shipping. But you could take it a step further, like Warby Parker, an reinvent the way you shop for a product.
The online eyewear brand solved a huge customer issue–people don’t like to buy glasses without seeing how they look on their face. Instead, they offer to send five pairs of glasses to your home to try on and send back for free.
But Warby Parker took it even further by providing a virtual try-on tool to sample all frames in the convenience of your home. So even if buyers want to try on more than five frames, they can and at home.
Now the brand has even developed an app that will check your eye prescription right from you mobile phone. This is the pinnacle of being the one-stop shop to a consumer need.
4. Develop More Influencer Relationships
Influencer marketing gets you directly in touch with real customers. This is why so many brands work with influencers to promote products to new customers through authentic recommendations.
By working with micro-influencers, direct to consumer brands have a great way to scale this marketing efforts with the voice of everyday people. These influencers have a more tightly-focused audience, and cost much less than bigger influencers and celebrities.
Best of all, they bring big results.
A study from Tomoson found that brands make an average of $6.50 for every $1 they spend on influencer marketing. Plus, these efforts result in higher quality customers.
By starting a product sampling campaign, direct to consumer brands get the word out of their products much faster and more effectively. Consider running free 1-month or 3-month trials for subscriptions and product sampling strategies for non-subscription items.
This will drive more user-generated content to collect and display on your pages. And more than likely, the process will be much more affordable than any major influencer campaign.
5. Generate Better Review Content
Another way successful direct to consumer brands step up their game is through ratings and reviews content. This content is what helps you show your potential customers you’re a trustworthy and beneficial brand to choose.
The Growing Power of Reviews report found nearly 63% of online shoppers between 18 and 29 years old search for websites that have reviews before buying. That means the content you generate in your reviews is what potential customers want to see in search.
With PowerReviews’ industry-leading ratings and reviews collection tools, you build up your review content across the web to provide your shoppers with more content. And for direct to consumer brands, it’s not easy collecting reviews for multiple products at once.
That’s why we offer the Review Your Purchases feature, which allows your brand to collect multiple product reviews in one window. We make it easier on your customers to leave helpful reviews and collect more content for your brand.
At the same time, this doesn’t mean you should only work toward collecting positive reviews. Having a balance of positive and negative reviews actually does your brand more good.
In fact, the same PowerReviews report found 86% of shoppers under the age of 45 specifically look for negative reviews. Even when you’re launching new products, reviews are essential.
Beauty brand Measa teamed up with PowerReviews to do product sampling before launching new products. The results? Measa saw 986 authentic reviews generated through the campaign.
6. Listen to Consumer Feedback
Your customers are talking to you: are you listening?
Whether on social media or in their review comments, your customers are giving you valuable insights into their needs (and whether or not your products are fulfilling those needs).
For example, check out these reviews on one makeup brand’s website:
These reviews are from happy and loyal customers, but include valuable tidbits and ideas that the brand can use to improve their products. Make sure to use a good review analytics tool in order to listen effectively to your customers.
Picking out key adjectives, product flaws and things that customers love could give you great insights into your next product development campaign.
7. Create Email Marketing Campaigns to Build Loyalty
Direct to consumer marketing is all about building customer loyalty to your brand. You want customers to buy your product and avoid the in-store experience.
So, your messaging has to be spectacular in every area of your marketing campaign. If you’ve built up an email list, you’ve got to provide that audience with content that will connect and keep interested shoppers’ attention.
By building loyalty means you have to reward your customers who truly connect to your brand. For example, Birchbox sends great email marketing content to their customer base to offer rewards when you get friends and family to join.
Another way to build loyalty in email marketing is by showing customers you understand their life and their needs. Direct to consumer marketing is all about addressing a problem with an item most people buy and making it easier.
Your content has to make this clear.
Hello Fresh makes its benefits easy to understand–no more boring meals. Additionally, they provide a ton of recipes to help its current and potential customers find meals they’ll actually look forward to.
Target your customers with hyper-relevant offers that show you understand their needs. And try to offer your shoppers exclusive discounts that show how much you appreciate them.
8. Retarget Customers & Web Visitors via Social Media Ads
Retargeted ads are nothing new for direct to consumer marketing. This means taking behavioral information from a customer’s web experience and showing the person targeted ads on social media and other places.
However, you need to make sure your retargeted ads are hyper-relevant to the individual user. Imperfect Produce will regularly run Instagram ads, like this organic post below, to showcase mission to reduce food waste and provide customers with an awesome solution.
By focusing on your true core product benefit, you cut out the unnecessary fluff of your product or service.
9. Capture the Emotion of the Purchase
People purchase for many different reasons. What are the emotions that play into the purchase for your customers?
For some, it may be the thought that they are purchasing products that are good for the environment. Some shoppers like to know part of the proceeds go toward a specific charity.
And for other shoppers out there, the simple excitement of a spontaneous purchase or package coming in the mail makes all the difference. Direct to consumer marketing is about capturing the joy of the product purchased and received.
There’s even a hashtag used on Instagram to collect user-generated content called #barkboxday. The branded hashtag works to simply highlight customers’ pets enjoying their new treats and toys.
By playing on the excitement of pet owners when unboxing their product, they’ve grown their direct to consumer brand to more than 600,000 monthly subscribers.
Just look at how happy these cute pups are!
10. Track & Optimize the Right Direct to Consumer KPIs
In order to make a success of your direct to consumer marketing, you’ll need to stay up to date on important metrics for your brand.
For example, track metrics that help you see the entire customer journey. Where do your website visitors come from? How many people are clicking on your social media ads?
Then, find the KPIs that tell you the valuable of your customer base. Track repeat purchases, average order values, subscription counts and lifetime order value to see if you’re successfully building loyalty in your customers.
These metrics will help you see if your direct to consumer marketing efforts are working, and will show you areas where you need to improve.
The Future for Successful Ecommerce Brands
Using these direct to consumer marketing tactics, customers see your brand as authentic and personable. Don’t leave any room for doubt and always make sure tor prioritize the customer’s overall experience with your service.
Even in a hyper-competitive landscape, your direct to consumer brand can still succeed by going above and beyond with your customers’ needs.
It’s time to get personal.
With your customers, that is.
And while the concept of personalization marketing isn’t new, the demand for businesses to tailor products, offerings and experiences to customers is clearer than ever.
In fact, the Segment 2017 State of Personalization Report has some incredibly well-documented positive outcomes of brands that focus on personalization marketing for the modern shopper:
- At least 71% of shoppers said they have “some level of frustration” if a shopping experience isn’t personal.
- Almost half of shoppers (49%) admitted to unintentionally buying a product after getting a personalized brand recommendation.
- While brick-and-mortar stores are more likely to see last minute purchases of $50 or more, 25% of shoppers said personalization was the No. 1 improvement needed by brands and retailers.
That’s a lot of demand for personalization marketing from shoppers. But why does it matter so much, though?
Consider the traditional experience of shopping in the digital age:
Browse. Click. Add to cart. Repeat.
On the flip side, personalization marketing empowers businesses to form stronger connections with shoppers. Brands should strive to uniquely market to as many individuals as possible rather than take a “one-size-fits-all” approach.
In this guide, we’ll break down six tactics of personalization marketing to illustrate how businesses create meaningful experiences for their customers time and time again:
1. Recommend Relevant Products You Know Customers Want
Recommendations are arguably the most straightforward way to personalize your shopping experience. Here’s some food for thought: Salesforce data shows a staggering 26% of ecommerce revenue comes from product recommendations.
The takeaway? Customers love to be told what to buy and are highly influenced by peers. Much like a concierge or store clerk, recommendations provide that much-needed “push” that results in a purchase.
Recommendation engines like Amazon and Google product display ads are the bread and butter of today’s ecommerce product discovery. This is true for brands, including those based on previous purchases.
Recommendations shouldn’t be reserved for post-purchase interactions, though. By organizing your product catalog and tags, you present recommendations while visitors are in “just browsing” mode.
Here’s a great example from J. Crew:
The same rules apply to email, too. Even without a full-blown recommendation engine, you also highlight your best sellers and popular products among your customers to create a sort of bandwagon effect.
This could be done in a post-purchase email or even private email only for exclusive customers who bought a specific product. The point is to let them know they’re exclusive and you’re recommending X because they bought Y.
Oh, and let’s not forget emerging trends in personalization marketing such as customer quizzes. Serving as an interactive way to gather invaluable customer information, quizzes give shoppers exactly what they want through carefully curated answers.
For example, Birchbox’s “Beauty Profile” quiz ensures every product included in their subscription package is relevant to their subscribers. This is huge for consumers who don’t have time to sort through products and find something specific to them.
Now, that’s your job.
Based on the results, quiz-takers are sent to a recommendations page. Then the shoppers will have their boxes customized accordingly to their answers.
See how that works?
2. Give Your Offers a Personal Touch
According to Campaign Monitor, personalized emails result in significantly higher click-through and transactional rates.
No surprise there.
Let’s say you have a customer repeatedly buy boots from your ecommerce store. Wouldn’t it make sense to offer them the occasional discount on, you know, boots as opposed to cashmere sweaters?
Sure, there’s a time and place for store-wide deals. However, segmenting your offers by individual trends and buyer behaviors is a smarter move toward an easier path to purchase.
Another common tactic for personalization marketing is through cart abandonment or behavior-triggered email campaigns. Here’s an example from TeePublic which includes a “They Miss You” message attached to some previously viewed items.
Another low-hanging personalization marketing strategy is to present your shoppers as a community. Like we mentioned earlier, exclusivity is something shoppers often want.
This works for you because you’re not only creating an personalized experience, you’re also driving urgency to buy. In fact, the “email subscriber exclusive” message from Sierra is a good example. It creates a sense of exclusivity for buyers as if they’re “in the know.”
And of course, personalization marketing means treating people like people.
Along with your brand voice, messages that celebrate your customers and show your appreciation (think: birthday, customer anniversary), are an awesome tactic to create a stronger sense of brand loyalty.
Check out how TopShop does it through an exclusive birthday offer.
3. Promote The Products People Want Most
This might seem like a no-brainer. But as you saw from the first data points in the Segment report, businesses don’t always deliver products and experiences their customers want.
Think about it. Do businesses create products on a whim? “Just because?”
Perhaps the best way to vet your product ideas is by listening to what your customers are saying. This email from Pendleton highlights how brands can market their products based on demand.
Of course, this begs the question: how do you listen for what your customers want, anyway?
Dig into your customer feedback to see what your customers are already telling you. From reviews content to social comments, there’s a gold mine of product insights to take your items to the next level.
Tools like PowerReviews’ Product Pulse does all the hard work of digging through your content and finding customer comments that matter the most. This includes specific keywords, product features or even adjectives associated to your products that could help you create a more personalized marketing strategy.
Above all, these insights are invaluable for figuring out what your business should promote next.
Don’t do the manual work of looking through hundreds of product reviews. Instead, use Product Pulse to analyze your content and uncover insights you might have originally missed or been previously bias too.
4. Understand Your Customer Journey
It might be cliche to say no two customers are the same.
But isn’t there a truth to that statement?
From the channels where shoppers discovered you to the ease of their checkout process, it’s paramount that all of your customers have a positive shopper experience from Point A to Point B.
But with only 8% of consumers believing brands deliver “incredible” customer experiences, it’s clear that most businesses fail to leave a consistently positive impression. Being able to see the whole picture does a lot for brands and retailers wanting to improve the customer journey.
That’s why tools such as Journey IQ are a game-changer. By turning mystery shoppers into product insights specialists, you pick the brains of your customers and what they think of your shopper experience.
JourneyIQ incentivizes customers who already shop with you to fill out questionnaires, go on search missions and provide helpful feedback to the in-store or online experience. By selecting a specific audience, you have better details of what your shoppers experience in real time.
In such a competitive retail landscape, customer experience personalization is a must-do. This again speaks to the importance of gathering as much customer data as possible from flesh-and-blood customers.
Similarly, brands should keep an eye on their ecommerce and Google Analytics data to see where there might be drop-off points. If someone’s failing to convert from a particular channel or at a certain point in your funnel, it’s worthwhile to investigate why.
Such detective work might be just what you need to create a better experience for shoppers.
5. Curate as Much Customer Feedback as Possible
Piggybacking on some of the tips above, personalization marketing oftentimes involves picking your customers’ brains. Although analytics data and buying behavior are invaluable, so is good, ol’ fashioned feedback.
For starters, consider some straightforward strategies to figure out what your customers want on a community-wide or individual level:
- Social questions: This includes Q&A posts, asking customers to highlight their favorite products or what they want to see from you next.
- Email surveys: Whether it’s a formal survey or an informal check in, asking for feedback in exchange for a discount is totally fair game.
- Quizzes: As noted earlier, quizzes offer direct answers from your customers regarding what they want and more.
Brands shouldn’t be shy about asking for feedback, either. The majority of consumers are more than happy to provide information to businesses if it ultimately results in a better experience.
It’s just a matter of asking.
6. Adapt to Your Customers’ Schedule
Timing is an aspect of personalization marketing that’s easy to overlook.
Your customers aren’t “on” around the clock, day after day.
Perhaps you’re all about seasonality. Maybe you sell big-ticket items that are prime for “one-and-done” buyers with serious consideration.
Regardless of your target audience, you need to be able to reach out to them when they’re in the mood to buy. For example, consider the top spending events such as the winter holiday season.
There’s no use hitting folks with deals when they’re “cold.” Timing is a subtle yet significant aspect of giving your customers what they want.
But a not-so-subtle aspect of scoring more sales is when your customers are most active.
Especially considering how crowded the ecommerce space is, data-driven timing is absolutely key to making your offers stand out.
That’s why tools that perform scheduling optimization are so popular. For example, MailChimp has it’s optimized timing feature that allows businesses to target individual members of their list based on when they’re most likely to be active.
This is crucial for businesses with customers across multiple timezones. After all, who wants to get an offer in the dead of night?
Spoiler alert: nobody.
On a related note–timing is key for businesses looking to roll out any sort of social ad strategy. Although remarketing ads like those on Facebook are popular as they create another valuable touchpoint with your customers, they still need to be timed to perfection.
Don’t neglect features such as campaign budget optimization, which does the legwork of figuring out when your audience should see them.
And with that, we wrap up our guide!
What Personalization Marketing Tactics Matter Most to You?
Examining behavior. Gathering data. Curating feedback.
These are the steps that businesses today need to take if they want to create meaningful experiences for their customers. Listen: personalization marketing isn’t just a buzzphrase.
Customers still crave the personal touch of old-school brick-and-mortar stores even as ecommerce booms. Are you greeting them at the proverbial door? Offering service with a smile? Pushing them to purchase when they have doubts?
If not, you definitely need to be!
Thankfully, modern tools and analytics make the process of creating positive customer experiences so much easier. And by combining the tactics above and taking advantage of the features baked into PowerReviews’ platform, you can start getting personal with your buyers sooner rather than later.
See how our tools help businesses of all sizes manage customer feedback and surface important product insights. Request a demo today!
Ecommerce is quickly becoming one of the biggest markets in the world and the amount of online shopping statistics show us why. Traditional in-store shopping is still a pillar for brands like health and beauty, which rely on consumers to physically inspect and try out products before buying.
However, the overall market changes for brands selling online have morphed. Brands are more efficient at targeting core audiences and getting products in customers’ hands faster.
But how else is the marketing shifting when it comes to online shopping? What are the biggest and newest challenges for online retailers today? What opportunities are on the horizon?
To paint a better picture of the market, we’ve broken down 41 online shopping statistics for 2019 that we think you need to bookmark:
Click on the jump links to skip ahead.
The State of Ecommerce Statistics
- In 2018, online sales worldwide hit an estimated $2.48 trillion, making up 8.8% of total retail sales. That means online sales have almost doubled in value since 2015. (Invespcro)
- The average value of online shopping orders in the U.S. is $128.38 on traditional devices, such as a desktop, and $85.05 on smartphones. (Statistica)
- The primary reason (43%) U.S. internet shoppers make a purchase online is for convenience. The second-most popular reason was pricing (19%). (Statistica)
- 64% of people make impulsive purchases online at least once a month. (Finder)
It’s no shock that ecommerce sales are on the rise. The world of online shopping is primed to continue its growth and across all devices.
People love shopping online because it’s convenient. This is a lesson to you: if your online store is going to succeed, the shopping experience needs to be as convenient as possible for your customers. That means including perks like free shipping and easy checkouts.
Mobile Shopping Statistics
- 90% of shoppers use their mobile device to help make purchase decisions while in store. (The Retail Revolution Report, PowerReviews)
- Of all mobile shoppers, 77% say they are more likely to purchase a product if the mobile website or app has product reviews. (The Growing Power of Reviews, PowerReviews)
- Mobile devices are used for 24% of all online spending. (Statistica)
- By 2021, mobile ecommerce is projected to make up 72.9% of total ecommerce sales. (Statistica)
The point for your ecommerce business is to make sure your website is 100% prepared for mobile. With more shoppers coming in on tablets and smartphones, you’ll need to do various tests to ensure your whole website is just as responsive on a mobile device as it is on a desktop.
Create an easy path to purchase with faster mobile checkouts, easy log ins and adjustable high-quality visuals of your products.
Email, Social & Ads for Ecommerce Statistics
- 86% of shoppers want to get promo emails every month, while 61% want to see these emails every week. However, 15% of shoppers want promo emails every day. (Marketing Sherpa)
- When online shoppers are retargeted with display ads, they’re 70% more likely to convert. (Spiralytics)
- When customers have a positive experience with a brand on social media, 70% are likely to recommend that brand to others. (Ambassador)
- 55% of people say they made an online purchase after discovering a product on social media. (Axios)
- 80% of Instagram users admit to following at least one business (or even a few). (Instagram)
- Approximately a third of the most popular and watched Instagram Stories come from business accounts. (Instagram)
Email, social and paid ads should be at the top of the list for every ecommerce marketer in 2019.
Shoppers are interested in seeing promotional emails in their inbox, so make sure the content stands out. To get the right frequency, ask consumers how often they want to receive promotional emails and segment your email list accordingly.
Social is just as important for promotion as it is for customer service. So, get active where your audience is and respond to both positive and negative feedback.
Finally, use retargeting ads to get shoppers back to your website when they’ve been browsing without purchasing, or even when they abandoned their shopping cart.
Influencer Marketing Statistics
- Sponsored posts on Instagram got a total of 1 billion likes in 2017. (Emarketer)
- 84% of micro-influencers charge only $250 per sponsored post. (Bloglovin)
- Brands make an average of $6.50 for every $1 they spend on influencer marketing. (Tomoson)
- 51% of brands that use influencer marketing get higher quality customers as a result. (Tomoson)
- 54% of shoppers between ages 18-29 think photos and videos from fellow consumers are more valuable than brand or retailer visuals. That number only drops to 50% for those between ages 30-44. (Snapshot for Ecommerce, PowerReviews)
- 65% of shoppers trust products more when user-generated content, like photos and videos, are in reviews. (Snapshot for Ecommerce, PowerReviews)
Influencers are everywhere. And whether they have a million followers or just a thousand, they can be extremely useful to your brand.
This is a marketing opportunity you can’t pass up. And the best part is that it doesn’t have to chew up a lot of your budget. PowerReviews offers affordable product sampling campaigns you can run to promote a new product launch or get more reviews on a low-rated product.
Of course, the ROI speaks for itself–influencer marketing has the opportunity to get you more than 6 times your money back. These strategies are relatively simple to implement and see results.
Conversion Rate Statistics
- The average conversion rate of online shoppers in the U.S. during 2018 was 2.58%. (Statistica)
- Ecommerce stores that use video on product pages saw a 134% boost in conversion. (Crazy Egg)
- A delay of just 1 second in page response can result in a 7% decrease in conversion rates. (Kissmetrics)
- On average, apparel products sold on the PowerReviews Open Network see a 14.48% increase in conversion rate once the items start generating ratings and reviews. (Importance of Reviews for Apparel, PowerReviews)
- Products with reviews see a 270% increase in conversion. (From Reviews to Revenue, PowerReviews & Northwestern University)
Looking at the benchmark, how does your ecommerce store match up?
How your website works plays a huge part in your conversion rate. If you’re looking to improve your conversion rates, try adding video content to product pages. If it’s user-generated content, even better!
Also, make sure that your page speed and response time is optimized. This will help reduce your bounce rate and increase conversions.
Online Customer Behavior Statistics
- 32% of customers are more likely to buy clothing online if a website features photos of real customers wearing the item. (Olapic)
- Of the U.S. consumers shopping through online marketplaces, 55% say the most important checkout option is free shipping. (UPS)
- Just 3% of shoppers say they never rely on visuals when purchasing online. (Snapshot for Ecommerce, PowerReviews)
- On the other hand, 88% of online shoppers specifically look for user-generated content, like pictures or videos, before buying. (Snapshot for Ecommerce, PowerReviews)
- The ideal average star rating for purchase probability is 4.2-4.5 stars. Perfect 5-star reviews are considered too good to be true. (From Reviews to Revenue, PowerReviews & Northwestern University)
- 79% of shoppers say they are less likely to buy from a seller if their site is dissatisfactory or has poor performance. (Kissmetrics)
Basically, people want authenticity. By creating transparency into your products, whether it’s through ratings and reviews or website performance, consumers want trust before buying.
Allowing easy access to product photos and videos will build even more authenticity in your product. It’s essential to add this visual content to your product pages and allow potential customers to see how real people enjoy your products.
Ratings and Reviews Statistics
- 70% of consumers are interested in accessing product ratings and reviews in store. (The Retail Revolution Report, PowerReviews)
- 45% of consumers are more likely to come back to a brand that responds to their negative review. (ReviewTrackers)
- 85% of shoppers specifically look for negative reviews while researching a product. For shoppers between 18 and 29, this number jumps to 91%. (The Growing Power of Reviews, PowerReviews)
- 44% of centennial shoppers lose trust in a product when there are no negative reviews. (Understanding the Centennial Shopper, PowerReviews)
- 66% of shoppers who go to a brand website specifically look for product information to research or verify their buying decision. (Forrester)
- Of the shoppers saying they don’t write reviews, 55% said they need an incentive or reward to do so. (The Growing Power of Reviews, PowerReviews)
Again–transparency is key.
Not only do people look for positive review content, they want to see negative reviews as well. Brands need to display both sides of the story to create more transparency into your products.
Display your product reviews clearly. Make the content easy to access, whether users are on a desktop or mobile device.
Returns & Cart Abandonment Statistics
- 67% of shoppers check the returns page before making a purchase, and 79% want free return shipping. (Invespcro)
- While 72% of customers will abandon their shopping cart, only 8% will come back and finish their purchase. (Wishpond)
- 22% of people who abandon their carts do so because of surprise costs that only showed up while they were checking out. (SmallBizTrends)
- 92% of online shoppers will buy something again if product returns are easy. (Invespcro)
Making it easy to return your products may seem counterintuitive. However, doing so has obvious benefits for your business.
Not only will people be more likely to purchase, but those who do return often purchase something else. Ecommerce returns may be for something as simple as a sizing problem or a product being damaged in transit.
Additionally, abandoned carts should avoid hidden costs until the end. Be transparent about how much a product will cost from the get-go. Try to avoid posting taxes or shipping costs at the end of the checkout experience.
Online Shopping Keeps Growing: Are You Growing With It?
As we’ve seen from the online shopping statistics for 2019, the market is growing and the demands from consumers are too. If you’re using the right tactics, your ecommerce brand will continue to be ready for the various changes in the industry.
Use the statistics above to improve your ecommerce business and share your favorite stats with us on Twitter!
We can’t talk about the future of retail and ecommerce without bringing up online marketplaces. Digital marketplaces have grown rapidly, gaining the attention of brand considering selling on Walmart Marketplace and other new spaces like the recently announced Target Marketplace.
It’s no surprise why more brands and using these spaces as research by Newegg found that in 2017, the world’s largest online retail marketplaces sold over $1.5 trillion. What’s more even more telling, these marketplaces grew over 30% within that year—double the growth of ecommerce overall.
Businesses are still learning how to compete with Amazon and get their share of the ecommerce pie. While the ecommerce giant leads the overall growth in the U.S., new online marketplaces shouldn’t be overlooked–including the Walmart Marketplace.
The challenge for brands is knowing how to sell on Walmart Marketplace to begin with and what it takes to be successful in this space. That’s why we’ve put together this step-by-step walk through guide to selling on Walmart Marketplace.
You’ll discover what makes the platform work for brands, and you’ll learn the necessary steps you should take to become a seller on the site. Specifically, we’ll cover these main topics:
Click the jump links to skip ahead
If your brand has any questions at all, our team is here to help. Contact us today to learn about our relationship with some of the top global retailers in our Open Network!
Why Sell on Walmart Marketplace?
Selling on Walmart Marketplace presents a major opportunity for brands to get its products in front of online shoppers by using the retailers name as a space to sell all sorts of products. Most consumers are familiar with the brands they can buy in store, but online marketplaces make it easy for any brand create an account and sell.
Before diving into specific tactics, here are some of the main reasons why brands should consider Walmart marketplace:
Get in Front of Millions Ready to Buy
Walmart’s website drives hundreds of millions of visitors per month. Even more impressive are Walmart’s numbers when it comes to visitor engagement. The average duration on the site is just above 4 minutes, and users view almost 5 pages per visit.
The numbers show us that people don’t just flock to Walmart in droves; they spend quite a bit of time on the site. Winning just a tiny sliver of Walmart’s visitors can do wonders for your brand by creating a massive channel that goes directly to your product.
Walmart Marketplace Is Poised for Growth
Yes, Amazon is still No. 1 as far ecommerce goes, but Walmart is certainly holding its own. According to the company’s fiscal report for 2019, Walmart’s ecommerce sales grew 43% from the previous quarter. The retailer also recently launched new features on Walmart Marketplace, including free two-day shipping on millions of products, as well as the ability to return marketplace purchases in physical retail stores.
These features are making the platform more attractive to consumers, which means your brand should be paying attention to this type of growth.
Improved Brand Recognition
Selling on Walmart Marketplace puts your brand and products in front of more people. And while not everyone who comes across your company will buy from it, having that increased presence could boost brand recognition and ultimately lead to additional traffic and sales.
Some merchants have even reported seeing their website traffic increase after setting up a listing on Walmart Marketplace. This suggests a brand’s alignment with the retail giant increases awareness, credibility and potentially even sales.
There’s No Monthly or Setup Fees
Unlike Amazon and some other marketplaces, which charge seller subscription costs and other selling fees, Walmart simply charges a category-specific referral fee when you successfully complete a sale.
And this brings us to our next point…
How Much Are Walmart’s Fees?
Walmart’s referral fees range from 6 to 20%, depending on the product category. Below, we’ve broke down the list of the most recent referral fees for contract categories:
Now that you know the advantages of selling on Walmart Marketplace, let’s look at the steps you should take to become a seller on the platform.
Step 1: Apply to Be a Walmart Marketplace Seller
The first thing you need to do is to apply for a Walmart Marketplace account. You can do this by heading to marketplace.walmart.com and clicking the Apply button on the top right. Or you can access the application form directly on marketplace-apply.walmart.com.
The application form takes about 10 to 15 minutes to complete. You’ll kick it off by filling out your basic contact information.
Then comes the fun part–you’ll need to supply other details about your business to legally comply with the marketplace. For example, your company needs to provide the legal company name, tax ID, annual sales revenue and other critical business information.
From this point, you’ll need to tell Walmart about your product assortment. This part of the form requires you to enter details about your top categories and what you actually sell.
Additionally, you’ll need to disclose your revenue and SKUs for each category.
If you have a web store, be ready to provide necessary information about where and how you sell your products. For example, you’ll be asked to specify the number of active SKUs you have on sale as well as the other marketplaces on which you’re selling, such as Amazon, eBay or soon-t-be Target.
Finally, you need to answer questions about your operations. Start by entering the percentage of SKUs you own versus the SKUs you dropship and fulfill with the FBA (Fulfillment By Amazon).
Then you will be asked about your shipping methods and customer return policy.
Once you submit the form, the Walmart Marketplace team reviews your information and gets in contact with your business about the status of your application. Fingers crossed for you!
Step 2: Complete Your Registration
If your application is approved, you’ll receive an email from Walmart inviting you to complete your registration. Typically, the email will look something like this:
To make this part of the process easier, have the following information handy:
- Your business address
- Bank account details (for deposits from Walmart)
- Business information required for IRS form W-9
At this point, it’s time to complete your registration with the following steps:
Registration Step 1: Create Your Account
The first step in the registration process is to create your account. Walmart will automatically generate your username based on the info you entered in the initial Marketplace application.
However, you’ll need to come up with a password that you’ll use to log in to up your account, add new products and check on sales.
Registration Step 2: Company Registration
Here, you’ll enter your display name, which is the name people see when they shop on Walmart’s site. Additionally, you’ll have to enter your corporate address, which is only for Walmart’s internal use.
Registration Step 3: W-9 Completion
In the next step, you must provide Walmart with a Form W-9. This allows Walmart to issue your business a 1099 at the end of the year.
Registration Step 4: Payment Details
Next up on your registration is setting up the payment details. Walmart has teamed up with Payoneer as its payment processor for Marketplace purchases. To receive payments from Walmart, you need to register for an account on the Payoneer website.
Once that’s done, you’ll be redirected to Walmart’s Seller Center.
Note that your status in Walmart’s Seller Center will remain “INACTIVE” while your Payoneer registration is pending. This should take only take a few minutes, though. After your register of a Payoneer account, you’ll receive a confirmation email shortly.
Registration Step 5: Shipping Information
Once your payment confirmation is complete, you will want to set up your shipping details. This allows Walmart to charge the right fees. But to do this, you first have to decide between two pricing models:
- The Price of the Total Order: With this option, you will charge shipping based on the total price of order.
- The Number of Item(s) Weight: If you choose this option, you will charge shipping based on the weight of the products and/or how many items need to be shipped.
After setting the pricing model, specify the shipping methods and regions you support. The four default shipping methods include:
- Next Day
Then you want to select the shipping regions under each method.
Walmart also lets you set transit time minimums and maximums for each method and region combinations. Take this into consideration with your current online sales and what works for you.
After filling out your shipping details, you can review your settings and click submit.
Step 3: Complete Your Partner Profile
Now that you’ve successfully registered, you can log into Walmart’s Seller Center and complete your Partner Profile. The Partner Profile tells Walmart shoppers all about your company and your policies.
To help you along with this process, we’ll discuss the sections you need to complete to get your profile up and running.
Add Your Company Info
In this section, you’ll enter your seller display name, upload your brand logo and add a brief company description.
Set Your Customer Service Policies
Next up are the details about your customer service policies. You’ll need to add your customer service contact details for your new customers. This includes things like your customer service phone number, email and best ways to contact you for support.
Additionally, you want to include the customer service policy information you’d like shoppers to know.
Pick Shipping Options
In this section, you’ll provide your shipping rates, processing schedule and shipping policies.
Decide Your Returns Policy
There’s also a section for returns, in which you specify your procedures, policies and fees associated with product returns. It’s smart to consider the amount of returns you typically see and how you plan to process items coming back to you both on Walmart and your own site.
Input Your Specific Sales Tax Information
Shoppers may be charged sales tax when purchasing your products. To ensure that customers are aware of their sales tax, you need to provide your tax policies and offer details on the jurisdictions in which you may have a sales tax obligation.
You’ll also need to specify tax codes for each supported shipping method you choose.
Step 4: Add Your Products to the Walmart Marketplace
You’ve finished setting up your Seller Profile—great! Now it’s time to add your products you want to sell on Walmart Marketplace. You can set up your items through a number of integration methods. They include:
- API: This is the best method if your team has programming knowledge and you’re setting up a large catalog on Walmart.
- Bulk Upload: In this method, you create Excel spreadsheets containing your items to bulk upload to Walmart. This is a good option for sellers who have a limited catalog.
- Single Item: With this method, you’ll enter your product details directly into the Seller Center user interface. This method is recommended if you’re setting your first few items and/or if you have very limited product assortment.
- Solution Provider: There are a number of solution providers who can help you manage your listings on Walmart Marketplace. You can choose to work with one of Walmart’s approved solution providers to handle your listings for you.
Make sure you do your homework before choosing a Walmart Marketplace solutions provider. There are some services that are tailored to specific products, which could be helpful for your brand.
Step 5: Preview Your Items & Place Test Orders
After the item setup stage, preview what your content and pricing will look like to shoppers. This is a critical step toward understanding what your shoppers will see.
If you’ve set up your items using Bulk Item Setup or REST APIs, you’ll need to check the Feed Status of your items. Here you will want to ensure your products were entered into the system correctly. Once you’ve confirmed, click on the Complete Item & Order Testing link in the Launch Checklist.
How to Preview Your Items
To preview how your items will look on Walmart’s website, click the Preview Item link on the item grid. This will bring up the listing page as it would appear to shoppers.
If this is your first time with Walmart Marketplace, make sure you review these product pages closely and ensure the details are correctly displayed.
How to Place Test Orders
To place a test order, update your price and inventory before publishing. Additionally, you will want to set the test item’s stock level to 1. This will prevent you from accidentally purchasing your product.
After publishing, click the Purchase Item link on the product grid. This will bring you to the live page where you can buy the item.
At this stage, you can test three different order scenarios:
- Order cancellation
- Order shipping
- Order adjustment
Once you’ve completed the tests for those scenarios, simply reset the prices and stock levels of your test items.
This concludes the setup stage of the Walmart Marketplace. After completing these steps, the Walmart team will review your details. If all goes well, your profile and products will appear on the site!
How to Optimize Your Walmart Marketplace Listings & Drive Sales
Congratulations on getting your account up and running on Walmart Marketplace! Now that you’re an official Seller, it’s time to optimize your listings and maximize your views and sales.
It might seem like the hard part is over, but to truly drive sales through the Walmart Marketplace, you have to optimize your listings. By following these four tips, you will have a much better chance at getting products to appear in front shoppers more frequently and effectively:
1. Focus on Your SEO Efforts
To improve your listings’ chances of showing up on search results—both on Walmart’s site and search engines like Google—you need to understand the components of your Walmart listing that are tagged for search.
SEO is a critical aspect toward product listenings and adding items on the Walmart Marketplace is no different. For starters, focus on these product aspects that are tagged for search:
- Product Name
- Key Features
To maximize your visibility, it’s important to optimize each of these components for SEO–here’s how:
Your product name should succinctly describe the item you’re selling. Walmart recommends keeping your product names between 50 to 75 characters to promote readability and SEO results.
Walmart recommends following this format when entering your product name:
Brand + Clothing Size Group (if applicable) + Defining Quality + Item Name + Style (if applicable) + Pack Count
Upload multiple images to showcase each item in multiple angles. If possible, use rich content formats such as videos which give shoppers a glimpse of the product in action.
Doing so lets customers see exactly what they’re getting. In turn, this gives customers confidence in their buying decision and the path to purchase.
Here’s an example from Gerber, whose product titles and images follow the above SEO best practices:
Use your product descriptions to tell shoppers about the features and benefits of your products. For best results, write product descriptions that are at least 150 words.
To further optimize the text for SEO, make sure that the product name, brand and relevant keywords are present in the description, but don’t overdo it! The key is to integrate keywords in a natural and readable way.
Otherwise, you’ll be keyword stuffing product descriptions, which search engines like Google, highly frown upon.
In the About This Item section, add 3 to 10 product highlights or key features. This will give shoppers an overview of the product.
Call out specific product details and put the most important features first. And just like with the detailed description, you’ll want to naturally include some keywords in this section.
Here is a great example of a page with an SEO-optimized product description. It also lists its key features appropriately.
To ensure your items show up on the most relevant search results on Walmart.com, be sure to specify all the relevant attributes when setting up your products. To see which ones are relevant to your products, search for your items on Walmart.com, and check the left-hand panel for a list of attributes.
2. Win the Buy Box
In this next tip, it’s all about the buy box. If you’re products are also sold by others, Walmart will present those items one a single Item Page. This allows the customer to choose the seller when they buy.
While Walmart gives shoppers the option to view listings from other sellers, the item page will prominently display one seller’s listing in the Buy Box. And this is the section of the page that contains the Add to Cart button.
The seller that “wins” the Buy Box typically wins the sale because it’s featured more prominently on the page. For this reason, you should strive to own the Buy Box whenever possible.
Doing that involves two things:
- Keep your prices competitive (including shipping): Walmart usually displays the cheapest listing in the Buy Box, so sellers with the most competitive prices win.
- Have enough items in stock: Your item won’t appear on the Buy Box if you lack a healthy product stock. Monitor your inventory levels and keep them updated in the Seller Center.
To figure out if your products are winning the Buy Box, generate a Buy Box Report from the Seller Center. This report offers a bulk list of your items and shows which ones have won the Buy Box.
The report is updated every half an hour, so it can offer a near real-time view of your Buy Box status.
3. Generate a Lot of Ratings & Reviews
Having ratings and reviews dramatically increases your search results. Here at PowerReviews, we’ve found traffic to a product increases 108% after moving from no reviews to more than one review.
Additionally, when a product moves from zero to more than one review, the conversion rate increases by 65%. Needless to say, gaining customer feedback leads to a lift in traffic and sales.
To add even more good news, Walmart actively helps its sellers to get more product reviews. A few weeks after someone purchases a product, the retailer automatically sends the customer an email inviting them to rate and review their purchase.
Customers who choose to review their purchase are taken to their account, where they rate the item purchased, add comments and upload photos.
That being said, take additional steps to gain even more ratings and reviews. Aside from relying on Walmart to collect feedback, you can implement review syndication through a platform like the PowerReviews Open Network.
Our completely open network syndicates your content to more than 150 of the world’s top retailers. Also, our AI-powered Product Knowledge graph and Content Operations Team matches and moderates your content to maximize your presence on retailer sites and shopping platforms.
To learn more, get in touch with our team today!
4. Run Promotions & Advertisements
SEO will boost traffic and sales, but to quickly drive visits, consider Walmart’s advertising options. To further increase your listing visibility and conversions, Walmart Marketplace offers you the ability to run promotions or paid ads on its site.
How to Implement Promotions
There are two types of promos on Walmart Marketplace:
- Clearance: The best option to sell slow-moving stock. Choose this promo type to reduce the original listing price.
- Reduced: For savings greater than 5% for items that cost $100 or for savings more than $5 for items that cost over $100, choose reduced.
To manage your promotions, complete the Price and Promo Spec on the Seller Center. The Price and Promo Spec is a downloadable Excel workbook that lets you enter all the details of your promotion (SKU, Price, Promo Status, Promo Price, Promo Type, etc.).
How to Run Ads
Walmart lets a limited number of merchants participate in the Walmart Performance Ads Program (WPA). The feature is a self-service ad platform, which you can create paid campaigns on the Marketplace.
If you’re interested in WPA, request access by submitting the following company details to firstname.lastname@example.org:
- Business name
- Contact details (name, phone, email)
- Number of SKUs on the Marketplace
- Product categories
- Campaign goals
- Target customers
- Interest in annual plans and/or seasonal advertising
- Estimated ad budget
Your approval will be determined by the Walmart Media Group, who will factor in certain performance criteria on Walmart’s website. If you’re approved, you’ll be invited to attend a training webinar.
Once that’s done, you can start setting up your campaigns on advertising.walmart.com.
Winning on Walmart Marketplace
It takes a lot to get your listings set up. The effort is worth it. We understand the challenges for brands selling on Walmart Marketplace too. That’s why we hope this guide sets you off on the right foot.
Follow these tips to create more opportunities to drive traffic, reviews and sales. All that effort is worth it, especially when you tap into Walmart’s user base.
Remember–timing is key.
The Walmart Marketplace may not be as massive as Amazon–yet. However, the company wants to increase its share of online commerce. Get in early and reap the benefits right now.
Have any tips on the Walmart Marketplace? Reach out on Twitter and let us know what works for your brand!
Your customers are smart.
It only takes a simple Google search to ensure your business is legit. Shoppers know the difference between brand- and consumer-written product information, which is why they trust user-generated content and visuals.
The Snapshot for Ecommerce report found just 3% of shoppers say they never look or rely on visuals prior to making a purchase. To say visual content is essential to your product sales is an understatement.
Visuals inject confidence into consumers and to be honest, shoppers prefer it over written content any day. Most people like to see products in use or worn by people that look like them. It creates a more believable story when shoppers see products in use by similar people.
The same report also discovered 88% consumers specifically seek out user-generated content, such as images and videos, from consumers like them. So how does your business go about sharing consumers’ content on your social channels, landing pages and marketing materials?
Don’t overthink it–we’re here to help.
Follow these seven steps to amplify user-generated content to build trust and tell better product stories:
1. Develop Your Story & Be Authentic
If you don’t have a story for your brand, then what are you actually telling your customers?
A brand story doesn’t have to be your sales collateral, advertising materials or the story of your company’s origin. Instead, a good brand story shows customers what inspires you and doesn’t tell them what you do.
At the same time, a good brand story is short and sweet. Anything too long gets confusing or uninteresting. If you’re looking for an example, the outdoor gear company, Yeti, does a great job at promoting its customers with user-generated content who understand their simple message.
Yeti is clear about its mission: build the cooler you’d use every day if it existed. Not only do they keep it simple with #BuiltfortheWild, but Yeti easily collects content from its customers. The company works with influencers and promotes them in their own ambassador group to tell their story through user-generated content.
Brands with a simple, but influential story, gets consumers to show why the brand inspires them as well. This is an amazing perk of telling an awesome story–you drive engagement and get customers to tell their stories too.
In a 2018 Bynder and OnBrand survey, the top marketing initiatives were customer experience and acquisition as well as brand loyalty and awareness. Tell your story and encourage engagement and loyalty through user-generated content by sharing customer voices.
Make it even easier by having a good story to tell and share with your customers.
2. Build a Trusted Community & Pick Your Space Wisely
As you develop your brand’s story, it’s also time to build a community and get the word out. Luckily for you, user-generated content helps brands increase engagement and conversations across social.
Make it as simple as possible to connect to your customers and try to spark conversations through user-generated content. This will help you increase trust by repurposing your brand advocates. That will not only showcase their personality, but affiliate your brand and customers together as a community.
It’s a win-win for both the brand and the advocate.
However, it’s just as important for brands and retailers to choose an appropriate community space. This is where you’ll drive conversations, collect content and promote your advocates.
So where do you go?
For most brands, our best bet is Instagram. Why? It’s pretty simple–data from Instagram shows almost 80% of users follow at least one brand. Build your community where you can create the most influence and where you have the best chance to drive sales.
A good community is about engagement, and your micro Influencers do just that.
In fact, a SocialPubli study discovered everyday influencers own an engagement rate seven times higher on Instagram than those with large audiences.
You don’t have to pay a hefty sum just to push your brand across Instagram.
Try to drive organic engagement with a community your customers will enjoy and in space they’re already present.
3. Encourage User-Generated Content & Promote Your Rockstars
Once you build your community and craft your brand message, make sure your advocates know what type of user-generated content to submit. It might sound simple, but if your followers don’t know what you want, what content will get?
The Big Green Egg simply asks its users what they’re grilling this weekend. More likely than not, they’ll engage or repurpose some of the better user-generated content sent their way, whether the company is tagged in content or uses #BigGreenEgg.
Prevent content collection problems right from the beginning by letting people know what you’re looking for. But don’t overthink production value too much.
Consumers like to see authentic content. When you ask for something that looks exactly like your professional product photos, it’s comes off in-genuine and unrealistic for most customers.
Further data in the Snapchat for Ecommerce report found 44% of shoppers believe visuals of a product from another customer are more credible and important than professional content from your brand. When shoppers make a purchasing decision, they want to know what they’re really getting. User-generated content helps pull back the curtains on your products.
CVS regularly posts content from a wide range of their rockstar influencers, but the user-generated content quality never seems too polished. Instead, CVS focuses on promoting a more “real life” version of its customers and products.
If you’re looking to just promote more product-specific visual content, there are some great companies to follow for inspiration. For example, Target Style focuses on the actual product in a lot of their user-generated content.
Target Style promotes their customers’ content and provides more details of the actual product. Several brands and retailers understand their visual content quality doesn’t have to be “high-res” or “edited” like in-house product images.
It’s all about creating an authentic look that doesn’t seem staged. That’s why it’s essential to be as detailed as possible when you ask for user-generated content.
Your customer base isn’t thinking like a marketer, so how will they what to send if you don’t tell them?
4. Collect Your Content & Get Verification to Use It
The ideas are in place, you’re engaging your audience–it’s campaign time, right?
One big question–how do you collect and authenticate your content?
First off, did the user give you permission to use their visuals? Is the written approval from the user only in a direct message?
You can’t just take the content. That’s stealing.
It’s important to get permission before you publish anything to your own Instagram account or website. Also, a simple mention to the content owner is not enough. Many brands find out the hard way you need verification to collect users’ content.
A company appropriately collecting content is Forever 21. They collect, promote and authenticate their user-generated content through its #foreverbabe branded hashtag.
Brands and retailers need to know even when shoppers’ accounts are public or use your hashtag, you still need permission use the content! Additionally, it pays to have that agreement on record.
Collecting content isn’t the easiest task–especially when you have to find, vet, authenticate and document the process. This process often gets overlooked, which is why you can’t just rely on Instagram’s native platform to collect content.
How to Collect User-Generated Content Without the Hassle
All of those steps might have you reconsidering user-generated content.
Don’t get scared off just yet.
At PowerReviews, we’ve made it incredibly simple and hassle-free to collect, authenticate and display content through our Visual and Social Suite.
When our customers use our content collection tools, social and image collection improves by 221%. This also includes automatically getting the image rights and documenting the approval.
The Visual and Social Suite was built on the idea to collect your users’ best content and get authentication in the fastest way possible. Collecting user-generated content through an all-in-one platform makes it so much easier for marketers wanting to promote consumers’ visuals.
Once you’ve gathered the content, funnel these visuals to your product pages, social feeds or wherever else you want to highlight your customers. You tell better stories when you empower customer voices.
So make sure your content collection can display an interactive gallery on your category or homepage to increase sales. When people see these real-life visuals, shoppers feel more confident to buy.
Showcase User-Generated Content on Product Pages
We mentioned it in the above tip, but truthfully, this needs its own section. The PowerReviews Snapshot for Ecommerce report mentioned earlier found when products have visuals and text within a review, shoppers are 72% more likely to make a purchase.
What’s more telling is 20% of shoppers said they would be even more likely to buy a product with user-generated content, like consumer-submitted photos and videos.
Consumers want more truthful images of your products and implementing user-generated content on your product pages increases confidence.
Say you’re thinking of buying a new pair of frames through an online-only company. All the “virtual try-on” features give you an idea of how you’ll look, but it doesn’t match the realistic view of glasses on your face.
To give more buyers confidence, Zenni Optical offers an integrated user-generated image collection display that shows customer content. With the branded hashtag #justgotmyzennis, you see the frames on people that look like you or have a similar face shape.
Additionally, the eyewear company collects a ton of great user-generated content to show shoppers on its product pages.
Some customers might’ve been hesitant to take a chance with more flashy frames. But with the image display feature on the product page, you instill buying confidence by showing the frames on people who might just look like you.
Making the path to purchase easier should always be the main goal. By providing user-generated content, you encourage and strengthen buyers’ decisions.
6. Don’t Forget to Ask for Visual Content in Reviews
We’ve covered the reasons why visual content helps people buy, but what are some other ways to collect visuals?
While social media channels like Instagram are goldmines for product visuals, so to are your customers who just bought from you. When you ask for review content from your customers, don’t forget to encourage them to add visual content as well.
We already know that at least 40% of shoppers always seek out visual content when deciding to buy, so why not collect visuals from those who just bought from you? Adding image upload buttons from social or your phone’s photo library makes visual collection simple when leaving a review.
However, a lot of brands know it’s not easy collecting a ton reviews in the first place. And we understand that. But there are tools to get more authentic and valuable review content for your products.
For starters, it’s really important to make review submission as easy as possible. Forcing your customers to open links, click to add review text and then loading a new page to write another review is exhausting.
None of your customers really want to do that.
The good news is PowerReviews created the Review Your Purchases feature. This lets you send customers a form that allows them to rate, write reviews and add visual content for several products–all on a single page.
Suddenly, writing reviews doesn’t seem so tedious.
This is a must for brands and retailers who see shoppers buy multiple items in one purchase. Also, our tools can prioritize specific products to the top of the review submission list so your low-rated or low-count reviews appear first.
Collect more review content by making it easier and faster for your customers to give feedback.
Verified Reviewers Matter to Your Customers
If we haven’t already convinced you, customers are often skeptical before buying. Even more so, your customers simple visual cues to let them know visuals and content are authentic.
To push authenticity further, it’s smart to designate where your reviews are coming from and who wrote the content. That’s why so many people trust review badges when inspecting review content.
Through Brand Engage, reviewer badges give buyers confidence knowing who specifically left the review and whether it was a verified buyer or from the actual brand.
Data from the Growing Power of Reviews report, showed more than 36% of shoppers believe it’s important to clarify and identify who wrote the review content, such as a verified buyer. When people know who uploaded content and wrote the review, customers feel more at ease with their decisions.
7. Start Product Sampling Campaigns
In case you haven’t noticed, one of the major benefits of Instagram is the ease of selling products on its platform. Whether it’s from a referrals or paid social ads, consumers buy on Instagram. That means there’s a lot of power in mobile sales for you.
A report from the Global Web Index found Instagram users were 70% more likely to buy a product off a mobile device versus those who don’t use the social platform. Additionally, data showed nearly 1 in 3 Instagram users have already bought on mobile.
To get more user-generated content, you have to go beyond ads and organic posts. By enabling a product sampling community, you put the items in the hands of everyday influencers to write reviews, spread the word and take pictures or videos of the experience.
Product sampling campaigns are a great way to reach more everyday users. This is especially important for brands figuring out how to have a successful product launch strategy.
SeroVital does a great job at promoting their product with everyday influencers who can speak to their own crowds on social. The brand promotes their story with their customers and works with BzzAgent to reach a community of more than 200 million followers.
Not only do you spread the word, but SeroVital collects a lot of helpful visuals to add to its user-generated content collection. There are ways to boost your visual collections and when you do so, you tell a better story of your brand.
Looking for help to start with your user-generated content initiatives? Our team can show you just how easy it is to set up visual collection tools, so request a demo today!
Stop us if you’ve heard this one before:
It costs five times as much to acquire a new customer than it does to retain the ones that you already have.
While businesses should constantly be pursuing new prospects, they also shouldn’t neglect their goldmine of current customers. And more likely than not, your business has customer retention strategies in place. But are you valuing this base who is already willing to buy as much as you should?
Think about it. They know you. They trust you.You’ve already done the “hard part” of scoring that initial sale, right?
So with the right customer retention strategies in place, you turn those one-off buyers into loyal, long-term advocates.
The good news? Companies today are spoiled for choice when it comes to avenues to engage and reactive their customer lists. To squeeze more out of your existing buyers, we’ve broken down a list of 12 actionable customer retention strategies to ensure you’re getting the most out of your current shoppers:
1. Put Your Customer Follow-Ups on Autopilot
Sometimes if you want something, all you need to do is, well, ask.
Perhaps the best place to encourage repeat purchases is your customers’ inboxes. This is especially true given that some people are checking their emails more than 15 times per day. Additionally, email reach isn’t restricted by any fickle algorithms unlike social media.
How often you should hit your list with offers, deals and updates is hotly debated. According to industry search by CoSchedule, between two and four times per month seems to be the “sweet spot” for most industries.
Although you don’t want to go overboard with offers and deals, don’t be shy about following up with your satisfied customers. Whether it’s a discount, new product launch announcement or your latest promotion, an offer is a great excuse to hit up your list.
Here’s an example of customer retention via email from Moo:
Nothing spammy about that, right?
The beauty of email follow-ups is that you can put them on autopilot. In particular, post-purchase emails and autoresponders are an awesome way to bring your previous customers back into the fold.
For example, you can wait a week or so after an initial purchase before following up with an incentive for your customers to leave feedback on-site. Wolverine commonly offers discount incentives for leaving helpful review content.
In terms of customer retention strategies that directly impact your bottom line, cart abandonment emails are a must. In a day and age where three-fourths of all shoppers abandon their carts without making a purchase, a quick email reminder can provide a much-needed push.
No matter how you re-engage, make sure you’re keeping your brand top of mind for your customer list. The best part is many brands do this automatically.
2. Look for Clues in Your Customer Reviews
Scoring repeat purchases means consistently coming up with products that your customers actually want.
To figure out how to grab the attention of customers in the future, look no further than your existing customer feedback. More likely than not, your customers are giving you the biggest clues about what’s great about your product and what most shoppers commonly dislike.
That’s why so many companies use ratings and reviews software. Review content gives you insights into the popular products with actual buyers. In other words, you don’t have to second-guess what people want.
PowerReviews takes it a step further to provide brands and retailers with detailed information through review content analysis. With Product Pulse, companies zero in on top-performing products, but also find the terms and commonly-used adjectives in your reviews to uncover what’s actually working or causing a ton of product returns.
Try to sprinkle these terms throughout your marketing messages as well (think: email and social media). And during your follow ups, you can better address the issues they’ve commented on before.
3. Ramp Up Your Content Promotion
The number of marketing messages your customers see on a daily basis is staggering.
Cutting through the noise means ramping up your content production and posting more often on social media. Popping up in your customers’ social feeds could be the “Oh, yeah!” moment that encourages them to make their next purchase.
And again, research shows that there’s no need to be shy about content promotion. According to Sprout Social data on the best times to post on social media, many businesses engage with customers throughout the day and week on platforms such as Instagram.
This is just another benefit of Instagram because brands have a much easier time interacting with customers in various times of the day. HelloFresh is a shining example of a brand that goes hard when it comes to content promotion.
For starters, they publish multiple eye-popping photos of their dishes daily on Instagram. The visuals beg for engagement from customers. Whether it’s a “yum” or “I gotta try this,” HelloFresh does a wonderful job at keeping customers engaged on Instagram.
The brand also uses the same photos along with positive comments from their customers to create content for their weekly newsletter. This allows them to double-dip their social content to send more emails, making yet another valuable touchpoint with their customers in the process.
4. Encourage Your Customers to Promote Their Purchases
Some of the most effective customer retention strategies can actually be carried out by none other than your customers themselves.
Encouraging your customers to share their photos and experiences helps you fill up your own content calendar and serve as social proof for new buyers.
For example, promoting a branded hashtag (#WhatMakesMeSmile) empowers your satisfied customers to show off on your behalf.
In return, you can regularly publish user-generated content that shows off your brand advocates. By doing this, you not only get your brand in front of more eyes, but you also engage with your loyal customers.
This will help you create a community of advocates who want to share their experiences with your brand. What’s better than eager customers wanting to help you advertise to their own communities?
If you need any help with the organization of your user-generated content, it’s a cinch with the help of the PowerReviews Visual and Social Suite. Our tools do the legwork of content collection, authorization and even displaying user-generated visuals across your product pages.
Doing this in one fell swoop helps brands save time on searching endlessly through social channels to find the best content from their customers.
5. Regularly Recommend New Products
Here’s some food for thought: product recommendations account for 31% of ecommerce sales.
The takeaway here?
If you want your customers to buy again, offer a suggestion to make it happen. Amazon’s recommendation engine is a shining example of how you can drive repeat purchases based on previous buying behavior.
You can likewise implement recommendations as part of your follow-up email campaigns, much like Crate & Barrel does here.
Note that you don’t necessarily need a full-blown recommendation engine to suggest products. For example, you can simply suggest that customers check out your latest offers and frame them as recommendations.
6. Treat Your Customers as a Community
Consumers today support brands as part of their own identity.
Framing your business as representing a sort of community is a smart move for establishing a stronger sense of brand loyalty.
For example, behind Beardbrand’s line of male grooming products is a message of empowerment and self-improvement for their audience of “urban beardsmen.”
Meanwhile, ThinkGeek’s shamelessly nerdy messaging goes hand-in-hand with their target audience obsessed with fandoms. It’s all about understanding your customers needs and putting yourself in their shoes.
See how that works?
Community is all about feedback, which is why it’s so important for brands and retailers to understand what shoppers actually experience in store on online. And what better way to get that feedback than to rely on a community of shoppers who trust and want to help you improve?
Meet Journey IQ, PowerReviews’ latest feature to help companies scale customer experiences, get 360 insights and improve sales, all by improving their journey. Send your shoppers on missions with SMS text messages to get them to provide feedback about their shopping experience.
Instead of traditional mystery shoppers, think of this as a way to incentivize a community that already loves you.
7. Rethink How You Respond to Feedback
Customers have crazy high expectations when it comes to customer service.
This means not only responding to all of your customers’ concerns and questions, but also doing so in a timely manner (like, within 24 hours at the latest).
And those speedy, thoughtful responses are totally worth it as responding to a customer increases the potential for advocacy by as much as 25%. Stepping up your customer service is an example of customer retention that goes beyond your marketing team.
Monitoring your mentions more closely helps you better serve your customers while also coming up with ideas for new products. Ultimately, this keeps folks in your funnel and keeps them from potentially bouncing to a competitor.
8. Get Real With Your Customers
Piggybacking on No. 6, people crave a personal connections with brands that they buy from.
There is no “right” way to create that connection, but one way is through supporting a cause. Your customer retention strategies need to focus on the wants your shoppers have and should please them with campaigns you know they’ll love.
For example, Pura Vida highlights how their products support independent artisans and show off their philanthropy via their Instagram Stories.
Another unconventional way to show off the human side and “get real” with your customers is by owning up to your mistakes. In the case that someone might actually fall out of your funnel, a sense of authenticity can actually turn the situation around.
This apology email from Chewy is a prime example of showing sincere concern from your customers. In Chewy’s case, their authenticity turned a potential negative into a brilliant example of customer retention.
9. Offer Incentives for Shares and Shout Outs
If you want more organic mentions from your customers, sometimes it helps to sweeten the deal.
Many businesses publish “tag-a-friend” posts and contests, both of which drive engagement while also encouraging new business. Milk Makeup does this with a simple post on Instagram asking their fans to promote. In turn, the brand advocates will receive some samples. It’s nothing crazy, but it’s certainly effective.
And of course, referral programs are a classic way to translate customer loyalty into new business. Anyone who’s willing to refer your products to someone else obviously trusts you and signals themselves as a VIP in your book.
10. Pick Your Customers’ Brains
Remember what we said earlier about the power of asking?
Arguably one of the lowest-hanging customer retention strategies out there is simply asking your customers questions via email or social. This serves as a meaningful way to get conversations going and to create a good back-and-forth with your shoppers.
For example, you can ask about specific products and gather feedback to inform your marketing decisions. Birchbox does this regularly by just asking a question on Instagram to get engagement and see what their customers think.
There are other ways to ask questions on social as well. Again, Birchbox does a great job at engaging their customers.
Here you can see the company is reposting great content from their customers for the sake of encouraging engagement. It’s nothing too ground breaking, but for successful customer engagement strategies, this kind of interaction with your customers pushes them closer toward brand advocacy.
11. Compliment Your Customers & Interact ‘Just Because’
As we’ve said many times now, not all customer retention strategies need to be complicated or represent full-blown campaigns. Simple interactions do a lot more good than you likely think.
Take for instance how many businesses shout-out their customers, which for most, might seem completely random or even without a direct mention to a brand. ModCloth goes out of their way to personally compliment customers as part of their routine customer satisfaction and care initiatives.
Additionally, ModCloth also shows customers love with surprises and gifts. This in turn, results in positive mentions and user-generated content. Come on! Who doesn’t like a surprise gift from one of your favorite brands?
12. Run Campaigns Specifically Targeting Current Customers
Finally, you can score points with your current customers by running promotions that are exclusive to past buyers.
In other words, you can give your former buyers the VIP treatment.
For example, “for your eyes only” email deals make being part of your list even more valuable while also encouraging another purchase.
You can also run ad campaigns that target former customers directly. Facebook remarketing ads are a great avenue for such campaigns, rewarding buyers for their past patronage.
Anything you can do to make your current customers feel as special should be highly considered. These are the folks already buying from you, so do your best to make them feel wanted and appreciated. You’ll be surprised how far a little favoritism will take you in the eyes of your customers.
And with that, we wrap up our list.
What Customer Retention Strategies Are You Rolling Out?
Rather than constantly chase new customers, consider the value of the people already on your list.
So much of a good customer retention strategy boils down to consistent engagement. Whether through email or social media, one little “push” could be all they need to make that ever-so-important follow-up purchase.
And so the more customer retention strategies you adopt, the more touch points you make to encourage those repeat buys.
With the help of these tactics and tools such as PowerReviews, you can give your customers exactly what they want time and time again.